Addressing the HOA Insurance Crisis, Enhancing
Risk Management & Governance
An industry project to develop model
legislation to incent carrier flexibility and CID directors’ training
for risk management and community excellence
Property damage in the wake of high-profile wildfires, storms and
floods exacerbated by climate change have permanently disrupted
insurance carriers’ existing risk model assessments. Many homeowners
associations in America are facing an insurance crisis, with
carriers raising premiums to exhorbitant levels, cancelling coverage
or pulling out of states altogether.1 Those finding
themselves unable to afford sufficient coverage may risk violation
of governing documents and statutes, disqualification from Fannie
Mae and Freddie Mac loans, falling property values — and
disaster.
Over 74 million Americans reside in 358-thousand homeowners’
associations — condominium communities, cooperatives and other
planned communities.2 These community associations
typically take the form of non-profit corporations, operated by
volunteers elected by homeowners to serve as directors.
Proposed legislation by the California Department of Insurance
may well serve as a model for other states to address concerns by
both HOAs and insurance companies. But without legislation to also
improve risk management by HOAs, premiums may remain exhorbitant for
HOAs, if even available.
Figure 1: Imagine if we had something like the plug-in tracker some carriers provide their auto insurance customers, to gauge the driver’s risk — but for HOAs?
Home buyers shop for homes they like and can afford; they do
not go shopping for corporations. The result is that many
homeowners discover their risk management and governance obligations
only after purchasing but have little interest or incentive to
fulfull them — to acquire knowledge of directors’ duties for
managing risks or operating their corporation, disciplines involved,
best practices or legal obligations — at substantial risk to their
interests and insurability.
The insurance crisis may present opportunities to improve both
HOA insurability as well as governance. This paper explores
reworking state regulation to incent carriers willing to increase
transparency of their risk-assessment ratings — essential
for addressing risks for both carriers and homeowners — and
willingness to prescribe a mitigation program to
higher-risk applicants, in exchange for a profitable increased pool
of potential customers actively managing risk. It also explores how
we might incentivize HOA members to become more
knowledgable and proactive about risk management and address
carriers’ concerns — to meet them half-way, so to speak —
while also substantially improving the caliber of HOA
governance.
This proposal addresses the conundrum of recruiting already
reluctant volunteers who may be asked to invest time for training in
risk management and HOA oversight, and posits a new approach crafted
expressly for this unique environment. It describes a certification
and ratings-based program to motivate directors and
homeowners to attain education from established HOA educational
institutions like CAI3, ECHO4, FCAP5 and others for
successful risk management and governance. It describes working with
insurance carriers and these institutions to design a curriculum and
a points system to reward HOAs with high risk management scores with
lower premiums.
This begins with a novel crowd-sourced project — “the
HOAInsuranceProject.org” — to gather input from a vast
experience base including insurance specialists, attorneys,
managers, structural engineers, reserves study specialists,
homeowners, construction and other industry service providers
intimate with requirements for sound community risk management and
oversight. We can then craft model legislation states can use to
implement programs like it. (Starter draft legislation is
included in this paper to seed discussion.) This proposal also
discusses restoration of feedback mechanisms missing from the HOA
model, essential for success.
Toward this effort, I submit the following starter proposal,
drawing from my 40+ years of industry and director involvement, and
experience with criticality of metrics, feedback systems and
psychology to optimize processes. I invite comments,
suggestions and participation to further affect and shape model
legislation we can then take to legislators in our respective
states.
1. Addressing the root of the HOA insurance crisis in America
Homeowners associations are facing an insurance
crisis, with carriers cancelling coverage or raising premiums to
exhorbitant levels or pulling out of states
altogether.[^property_casualty_360] Those finding themselves unable
to afford sufficient coverage may be compelled to increase
assessments by the legal maximum and also effect an extraordinary
special assessment, or risk violation of governing documents and
statutes, disqualification from Fannie Mae and Freddie Mac loans,
falling property values — and possible disaster. They also may be
forced to seek off-market insurance from unregulated companies with
uncertain backing or reliability and increased risks for expensive
litigation for alleged inadequate claims compensation.
The insurance crisis may present opportunities to improve both
HOA insurability as well as governance. This paper proposes
legislation for (1) insurance carriers and (2) homeowners
associations.
Regulation for carriers would be focused upon…
Incenting and inducing carriers to increase transparency of
their risk-assessment criteria and ratings — essential for
addressing risks for both carriers and homeowners
incenting and inducing carriers to prescribe a
mitigation program for higher-risk applicants they could operate
upon, success of which would qualify them as customers. The
resulting increase in pool of potential customers would add to their
profitability — and
amending any existing regulation that cap premium rates to
permit more flexibility by the insurance commissioner to allow
higher premiums to accommodate increased risk.
providing the insurance commission with resources needed to
keep up with carriers’ applications for rate increase
accommodations
Regulation for homeowners associations, to incent
HOA members to become more knowledgable and proactive about risk
management and address carriers’ concerns — to meet them
half-way, so to speak — while also substantially improving
the caliber of HOA governance.
By borrowing fresh eyes from other industries to examine the
nature and peculiarities of HOAs, new possibilities arise for
crafting carrots to accompany the sticks we’ve
already been using to influence carriers, to incent HOAs to reduce
risks — and with a side benefit of finally addressing the root of
other persistent maladies endemic to HOAs as well.
Let’s explore…
2. Carrier regulation objectives
2.1 A key study enabled a way forward with respect to wildfires
On November 15, 2020, a report was released entitled
Application of Wildfire Mitigation to Insured Property
Exposure6, compiled by three organizations:
Center for Insurance Policy Research, NAIC; Risk Management
Solutions, Inc.; and Insurance Institute for Business and Home
Safety.
Risk Management Solutions prefaced the report as follows:
“This report, and the analyses, models and predictions contained
herein (”Information”), are compiled using proprietary computer risk
assessment technology of Risk Management Solutions, Inc. (“RMS”).
The technology and data used in providing this Information is based
on the scientific data, mathematical and empirical models, and
encoded experience of scientists and specialists (including without
limitation: earthquake engineers, wind engineers, structural
engineers, geologists, seismologists, meteorologists, geotechnical
specialists and mathematicians). As with any model of physical
systems, particularly those with low frequencies of occurrence and
potentially high severity outcomes, the actual losses from
catastrophic events may differ from the results of simulation
analyses.”
The NAIC preface read as follows:
“The National Association of Insurance Commissioners (NAIC)
Center for Insurance Policy and Research (CIPR) presents independent
research to inform and disseminate ideas to regulators, consumers,
academics and financial services professionals. This study
represents the opinions of the author(s) and is the product of
professional research. It is not intended to represent the position
or opinions of the NAIC or its members, nor is it the official
position of any NAIC staff members. Any errors are the
responsibility of the author(s).”
This definitive study should enable insurance carriers to reopen
reasonable coverage for homeowners based upon empirically- and
scientifically-derived characterizations of risk and evaluation of
property circumstances for insurance applicants, in the context of
mitigation actions they have committed to. This is a primary
objective for HOAs.
2.2 Task force created in one state
An insurance task force was organized in California in early 2021
by Community Associations Institute’s (CAI) California Legislative
Action Committee (CAI-CLAC). (I’m a CAI-CLAC ambassador and
supporter.) This intrepid team has been exploring options to address
the crisis, commenting on proposed regulation, attending hearings
and meeting with staff at the Department of Insurance. It is at the
forefront of addressing the crisis and may well serve as the primary
influence for legislators in acting upon our proposed
legislation.
2.3 California Department of Insurance has identified key actions
In California, Insurance Commissioner Ricardo Lara has been very
responsive and proactive in working with state agencies, the
governor’s office, the CLAC Insurance Task Force, carrier
representatives and citizens groups and is sponsoring legislation to
address the crisis. The Department issued a press
release on September 7, 2022 that described actions7 thus
far:
“Commissioner Lara directed the Department of Insurance to write
regulations to protect consumers and improve market competition
after hearing first-hand from consumers about their frustration with
insurance companies that did not consider mitigation in their rating
plans. Following town hall meetings in more than 38 counties and an
extensive “Safer from Wildfires,”investigatory hearing in 2020,
Commissioner Lara took what he learned from Californians to shape
these rules that will promote a fair, transparent, and safer
insurance market. In October 2021, Commissioner Lara shared an
initial version of the text of regulation. Following further public
input, Commissioner Lara formally proposed his regulations in
February of 2022. The regulation incorporates “Safer from
Wildfires,” a new framework of wildfire safety measures created in
January by a first-ever partnership between the Department of
Insurance and the emergency preparedness agencies in Governor
Newsom’s Administration, including the California Department of
Forestry and Fire Protection (CAL FIRE), the Governor’s Office of
Emergency Services (CalOES), the Governor’s Office of Planning and
Research, and the California Public Utilities Commission.
“Home Hardening retrofits, along with Defensible Space significantly
increase a home’s chance of surviving a wildfire,” said Chief Daniel
Berlant, CAL FIRE Deputy Director of Community Wildfire Preparedness
& Mitigation. “Using the latest fire science and recent wildfire
data, these retrofits and landscaping requirements provide a strong
path to structure survivability. CAL FIRE is currently funding over
three hundred million dollars in local wildfire prevention projects
to prepare communities against wildfire, but we know it will take
every resident doing their part to ensure California is fully
protected.” Regulations will drive down costs and create
transparency for consumers Once approved, the regulation
will require all insurance companies to submit new rates that
recognize the benefit of safety measures such as upgraded roofs and
windows, defensible space, and community-wide programs such as
Firewise USA and the Fire Risk Reduction Community designation
developed by the state’s Board of Forestry and Fire Protection,
which currently includes the counties of Los Angeles, Santa Barbara,
and Butte as well as cities and local districts.
Transparency is another important benefit of this regulation, by
requiring insurance companies to provide consumers with their
property’s “risk score” and creating a right to appeal that
score.”
2.4 Carriers still have not settled upon consistent practices
Grace Gedye of CalMatters, a non-profit news organization that
bills itself as a source for “Nonprofit, nonpartisan state news,”
fairly characterizes the state’s objective in the title of her
article, California wants to force insurers to reward homeowners
for fireproofing homes.8
Gedye aptly examines real-world examples of non-sensical
practices by carriers that ignore mitigation of hazards they cite as
reasons not to ensure or renew. She characterizes the state’s
proposed regulation revisions as follows:
Make the models or tools they use to assess wildfire risk
public, and require that companies send individual policyholders
their wildfire risk scores on a regular basis.
Explain to policyholders what specific factors influenced
each consumer’s score, what they could do to lower their score, and
how much they can expect to see their premium go down if they take
the actions outlined by the insurance company.
When setting prices, insurers would have to take into account
whether a homeowner or commercial property owner has reduced a
property’s wildfire risk by taking specified steps, including
clearing vegetation from under decks and installing fire-resistant
vents.
When setting prices, insurers would have to take into account
whether a home is in one of three types of fire risk-reduction
communities, such as Firewise.
The latter requirement would be enabled by a new certification
created by the state Board of Forestry and Fire Protection.
2.5 Contact your representatives when these measures come up for a vote
These important measures would finally make it possible for
homeowners to take steps to reduce risk. And they align well with
HOA regulation objectives below. I urge our industry strongly
support these measures and make our views known to our district
representatives and state senators when up for vote.
2.6 Some insurance solutions borne of wildfires can be applied to storms
The genesys of the insurance crisis for HOAs in California was
wildfires; thus has been the focus here. Some proposed legislation
could be adapted, however, for tornados and hurricanes, particularly
with respect to hardening of homes and structures through
conformance with construction codes intended specifically for
resistance to storm damage. Flooding presents a spectrum of more
difficult factors beyond the scope of this proposal. HOA regulation
discussed below, however, would be applicable to all
HOAs.
3. HOA regulation objectives
3.1 Accelerating risks from climate change warrant regulation for both carriers and HOAs
Till now, regulation focus has been mostly upon carriers. But
vagaries and permanance of climate change also warrant elevatated
risk management by HOAs. And unlike insurance carrier regulation,
HOA regulation hasn’t yet been proposed.
Persistent issues with HOA risk management also factor into
carriers’ coverage decisions and until now have not effectively been
addressed. I’ve personally participated in deliberations with
directors untrained in risk management and witnessed avoidance of
directly addressing and mitigating risks. I’ve seen decisions taken
to simply accept higher premiums with no one inquiring as to reasons
or possible mitigation. In one case, a board president urged simply
accepting higher premiums, rather than accept the attorney’s advice
to bring swimming pools into compliance with local code and pay less
in premiums, citing her personal preference for the aesthetic
appearance of swimming pools with no fences around them. Apathetic
directors went along seemingly as it disposed of the agenda item and
the meeting wouldn’t go long.
Below I’ll discuss this reality for HOA boards and reasons for
it. The analysis also will show why some of those same factors also
prove deliterious to other aspects of HOA governance.
Finally, I’ll explore a proposed solution and model
legislation.
3.2 What are homeowners’ associations?
What is a homeowners’ association (HOA), also referred
to as a community association, and why do we keep hearing
so many stories about problems with insurance, disasters and
recurring issues involving them?
Homeowners associations in America appear to have originated in
the early twentieth century,9 sometimes created as a means for
homeowners to exclude people of other races from their
neighborhoods. Ownership in these common interest
developments bound both the association and homeowners to a
document describing covenants, conditions and restrictions (rererred
to more commonly as “CC&Rs”). This structure facilitated
marketing, maintaining and selling of lots or units by developers.
It also enabled administration of localized regulatory functions
useful for maintaining appearance standards and property values.
Legacy racist provisions originating in the earliest of such
associations were deemed unlawful by the supreme court in 1948 and
the position codified in the 1968 Fair Housing Act.
Figure 2: Most homeowners’ associations are a non-profit corporation variant with provisions borrowed from Government Code, creating an entity with conflicting features that hamper success as either a corporation or a democracy.
Today cities progressively require developers to create HOAs to
alleviate city burden for maintaining streets and regulating
architectural changes and maintenance. Over 74 million Americans
reside in 358-thousand homeowners’ associations — condominium
communities, cooperatives and other planned communities.10
These associations typically take the form of a non-profit
corporation, operated by volunteers elected by homeowners to serve
as directors.
3.3 A close examination reveals vulnerabilities and weaknesses
When homeowners’ associations began to proliferate in the late
1960s, issues quickly surfaced compelling legislators to create a
governance hybrid, operating as a non-profit corporation variant
imbued with some features of a democracy. While this form may have
been sensible, the effect was to deprive it of elements essential to
a healthy democracy or healthy corporation.
3.4 Why homeowners’ associations are inherently failing businesses
While the heading may appear hyperbolic, a close examination of
the legal construction of homeowners’ associations reveals critical
vulnerabilities rarely discussed.
Most homeowners’ associations are corporations, a form wherein
success normally is affected by market forces and caliber of
governance. However, this corporate variant was reshaped as a
mini-democracy, divorced from market forces while retaining
corporate form. The effect is to impose constraints that — by
common business standards — virtually ensure it will fail as a
business.
Such constraints are among what the Commerce Institute lists as
the top three “Reasons why businesses fail.”11 And remaining
constraints of a corporation doom it to struggle as a
mini-democracy as well. (See Additional shortcomings
legislation fails to address.)
Insufficient market
Insufficent market is the number one reason why
businesses fail. How many people do you know who purchased their
homes based upon their examination of the required HOA disclosure
documents and quality of HOA governance? Other than maintaining
standards for exterior appearance, there are few obvious incentives
for directors to attend to improvement of informed governance to
increase property marketability. Moreover, corporate opacities not
present in local, state and federal democracy may further mask
dysfunctional community association governance.
Cash shortage
Moral hazard12 is an economic principle wherein risk
takers have no incentive to exercise great care inasmuch as they
perceive few negative consequences for such behavior. Directors are
told insurance will cover their actions and community associations
may simply increase dues or levy special assessments when short on
cash. This may mask avoidable expenses caused by mistakes by
inexperienced oversight.
Inexperienced oversight
Whereas directors of most corporations usually are drafted as
candidates by virtue of distinguished performance and
accomplishments in their industry, community associations are highly
unusual inasmuch as many directors are asked to join merely because
no one else had volunteered.
Lack of director and member education remains the most obvious
failure factor remaining addressable by our industry and
legislators.
Homeowners’ associations fail in all three of these categories
for business failure.
This proposal will address all of these factors. We’ll explore
why realities of community associations defy common legislative
fixes, causing many problems to persist. Then we’ll explore
draft model legislation that addresses those differences, with
potential to meaningfully improve caliber of governance. Proposed
changes likely would have widespread benefits not only for community
associations but also for industry education providers, management
companies, attorneys, reserves specialists, structural engineering
firms and insurance companies.
3.5 Dearth of directors
Figure 3: Pool of willing, qualified candidates varies with community size
Populations of most towns and cities usually are sufficient to
enable competitive elections and town- and city-councils with
talents in disciplines applicable to operating their governments.
However, the comparatively small population of most homeowners’
associations often means a dearth of board candidates.
Whereas campaigns for town and city office generally publicize
relevant qualifications of candidates, often there is little or no
campaigning in community associations. And few voting members are
aware of candidates’ backgrounds because their obligatory statements
often include little more than an expression of appreciation for
support along with the number of years in residence. As reluctant
members cajoled into running, directors may have little incentive to
learn about their duties or responsibilities for operating their
corporation.
3.6 HOAs with ill-prepared directors are the rule — not the exception
Whereas citizens of a town do not own their town,
members of community associations do collectively own their
community assets and bear responsibility for maintaining them and
for protecting and enhancing property values. They elect directors
of their non-profit mutual-benefit corporation to oversee this.
Few new directors are provided any significant, structured
orientation from an authoritative source regarding duties in their
new role. And misunderstandings by under-informed directors and
members can have profound, negative and costly effects on the lives
of community members.
In my decades of experience with HOAs I’ve found well-meaning
volunteers in a neighborhood setting often remain unaware of their
corporate duties and tend to conduct meetings almost like a
neighborhood club — within a social context wherein
decisions are heavily influenced by uninformed sensibilities and
impulses of those present, with little or no due diligence,
investigation, consideration of best practices, state regulation or
standards of governance intended to protect broader interests.
Members remain unaware of the costs to them reflected in higher
dues due to lack of attention to risk management and informed
oversight of their association.
3.7 Volunteers often unaware of duties for risk management
Untrained volunteers often are blind to duties acquired as
fiduciaries, including that of risk management. Deferred
maintenance, structural inspections, fire hazard mitigation and
neglect to consider potential impacts upon owners have caused
costly, high-profile damage and litigation. We have all seen and
read about consequences of failed governance of community
associations — from petty irritations of hapless administration of
architectural rules, to massive fire destruction and
devastation
of a community and lives lost.
3.8 Even with availability of director education, directors remain uninformed
Even if a well-trained volunteer is elected and advocates for
established best practices and legal compliance, such informed
advice is often disregarded with deference given to an opposing
director’s longevity or assertiveness, or to expedience or politics.
Statutes and case law may as well not exist unless multiple
directors are aware of them. Often, only when a second
director reinforces and validates a director’s advice as deriving
from an authoritative source, does the dynamic change; only then are
directors apt to heed the advice.
To improve board performance in community associations, we must
find a way to increase community association members’ participation
on boards and ensure broader exposure of directors to best
practices, statutes, and case law.
3.9 Mandated education or licensing could hobble recruitment
Certification to an established baseline of knowledge and
continuing education to maintain minimum standards is mandated in
Business and Professions code for attorneys, physicians, real estate
professionals and a myriad of other vocations with the potential to
affect consumers’ welfare. HOA directors also may profoundly affect
HOA members’ interests. Even so, while performance requirements
exist, education requirements making directors aware of them are
conspicuously absent.
Consider this argument against making director education
compulsory through legislation to require licensing:
“HOA directors are volunteers and many HOAs have difficulty
recruiting sufficient volunteers for their boards. An increased
burden of required education or certification may dissuade potential
volunteers, further exacerbating recruitment.”
I believe mandated education and/or licensing would
indeed discourage potential directors. A few states, like Florida,
did try a licensing model.
3.10 A flawed model
We can learn from the Florida model, which loosely followed
consumer protection licensing requirements, ostensibly requiring
training of community association directors to minimum standards.
However, presumably to address the objection that licensing would
discourage potential volunteers, the legislature created what I
believe to be a fatal loophole that effectively nullified the
program’s purpose: A director could circumvent training or passing
an exam simply by certifying in writing to the secretary he
or she had read the governing documents and agreed to uphold
them.
While this may have been a compromise to enable bill passage, it
may have been fatal to the purpose of informed governance and the
requirement for structural inspections and effective reserves
maintenance. Resulting lapses may well have contributed to Florida’s
2021
Surfside condominium collapse.
In May, 2022, Florida effected legislation,
SB
4-D, to address reserves studies and inspection requirements.
However, it appears little was done to enhance community association
directors’ education and it remains unclear if the certification
requirement is essentially cosmetic as the loophole persists. To the
extent it places increased burden upon community association
directors, it may further exacerbate recruitment challenges.
4. Missing: Feedback mechanisms essential to successful governance systems
An often-cited volume of successful system management —
applicable to business and government as well as social and
engineering environments — was written by Steffen Bayer, Standish
Professor of Management and Director of the System Dynamics Group of
the Sloan School of Management at MIT. Business Dynamics:
Systems Thinking and Modeling for a Complex World13 has
been the basis for architecting processes and systems in multiple
disciplines around the globe. In over 1000 pages, Professor Bayer
focuses on practical methods for systems thinking and dynamic
modeling of complex systems.
In the case of governmental systems, he discusses the criticality
of effective closed-loop feedback mechanisms for success. And in
community associations, such feedback is conspicuously
absent.
A town/city newspaper may be the one, vastly under-appreciated
positive influence on local government. The independent free press
provides essential monitoring and feedback, informing citizens who
elect councilmembers who direct actions and policy, which have
consequences – that free press monitors and reports on. A
closed-loop feedback system with metrics is essential for any
successful system or process; this certainly applies to
governmental processes and systems. Existing legislation fails to
consider or compensate for effects from this missing influence.
Contrasting sharply, community association communications usually
are via association-sourced website, newsletter, postings, blogs and
announcements understandably spun to show the association in its
best light. Virtually no independent, objective source of news
exists.
A consequence of the missing feedback is loss of performance
visibility, scrutiny and incentive to acquire knowledge of best
practices or legal obligations. Many directors will gain little such
knowledge over their tenure and only limited experience with
disciplines relevant to their duties.
Figure 4: Existing legislation doesn’t adequately address (1) lack of incentives for board sophistication, inherent in the community association model, and (2) effects of missing, essential feedback mechanisms in community association government. The certainty by city council members that actions and consequences will be publicized has a way of focusing them upon fidelity to policies and obligations. This influence doesn’t exist in community associations.
5. A new approach to incent education, improve risk management and oversight
A new approach toward legislation is past-due, with
potential to vastly improve directors’ education and competence—to
incent directors and community associations to improve caliber of
risk management and governance.
Below are proposed components for a framework each state could
adopt through legislation to effect the program described below. Our
objective is to craft model legislation to assist states in doing
so. An overview of such legislation is below under Summary of state legislation
required to enable program and example drafted legislation
appears in the appendices to seed discussion.)
Figure 5: Working logo
Such legislation would sanction an organization, modeled much
like the Community Association Manager International Certification
Board,
CAMICBsm,
but directed toward the certification of both community association
directors as well as their associations, as described herein.
This board would oversee a program to incent (rather than
require) directors to acquire education to enhance caliber
of risk management and community governance.
Training support for such an organization would be sought from
established educators like CAI (Community Associations
Institute), ECHO (Educational
Community of HOA Homeowners), CACM
(California Association of Community Managers), FCAP (Florida Community
Association Professionals), and other reputable organizations.
These educators likely would benefit by increased membership. A
statement that would apply for certifying directors/homeowners might
be modeled after that supporting managers’ education and
certification in CAI’s Community
Association Manager Licensing and Model Legislation. This
CAI document is, in my opinion, very well-thought out and, with
their permission, may serve as a model to advance this program.
I propose we work with these and other community
association-oriented education institutions to advocate for passage
of legislation based upon such model legislation.
5.1 Funding required
Costs for administration of the program should be minimized by
reliance upon technology to automate, as has been successfully
demonstrated in professions certification programs. Potential
program benefits to HOAs should far outweigh costs for this program.
Predicating program existence upon a requirement for supporting
legacy paper-based processes could result in a lamentable lost
opportunity.
Our model legislation should help states to enable this
industry-sponsored self-regulated BCCAD, without having to budget
for additional state agency infrastructure. However, I propose state
insurance commissioners consider assessing a very modest fee to
insurance carriers to help support operation of the Director
Certification Board, as they should be rewarded by reduced claims by
associations who have made the effort to become risk-aware and
proactive in reducing exposure.
Until we have further discussed and fleshed-out specifics for
this proposal via our forum and industry conferences, a detailed
operations plan with projected costs cannot yet be included.
Eventually one may be added in a new appendix.
6. Board of Certification for Community Associations and Directors (BCCAD)
Legislation (see legislation needed) would
create an independent board to administer the program.
6.1 The COMPETENCE education program
The education program overseen by BCCAD would be known as the
COMPETENCE program, an acronym for Community
Oversight and Management Principles
Education To Engender Community
Excellence. (This acronym also complements the preferred
means of attaining certification — through the Competency Based Education
method14.
The state would not require community association
directors to participate in the COMPETENCE training or
to be certified; thus, community associations may continue to
operate as they have without fear of a requirement that might
discourage members from volunteering. However…
Those associations that decline to participate likely will
continue to bear costs of high insurance premiums (if insurance for
them is even available) and costs of uninformed oversight.
There would be other incentives for those associations that
encourage their directors to participate and become
certified. (See Multiple
broad benefits.)
The program would allow any association member of a
residential common interest development to attain a
certification as Certified Community Association Director
by passing an examination on essential rudiments of community
association risk managment and oversight. Certification would be
maintained by accumulating continuing education credits.
This would ensure consistency with legal requirements (for
California, Civil Code § 5105-a-3) that any association member be
eligible for candidacy and provides equal footing for non-directors
to attain certification that may affect perceived qualifications as
board candidates.
Any member’s certification status under this program would be
verifiable via a website, as for verification of licenses and
certifications for professionals and service providers (for
California, those operating under Department of Consumer Affairs
regulation).
6.2 Multiple broad benefits
Benefits described below — particularly those involving reduced
costs for the association affecting dues — may motivate CID boards
to press directors to engage in the program and maintain their
certifications and association ratings that would merit such
benefits. Thus, association members may be motivated to vote for
those candidates who are certified to maintain qualifying status and
thus help control dues.
6.2.1 Benefits for community associations
An overall board COMPETENCE score or rating would be
calculated for each community association, derived primarily from
the proportion of directors who are certified, the frequency of
inspections of critical load-bearing structures, compliance with any
prescribed fire hazard mitigation program, percentage of funding of
reserves, proportion of directors’ seats that are filled, whether
they have engaged a manager who is certified, have engaged an
attorney specialist and have committed to continuing education. (See
Determination of community
association COMPETENCE rating.
The BCCAD could maintain a list of the top-10, top-100, top-1000,
etc., community associations by rating. Real estate values in
communities who can boast such ratings may benefit and provide a
strong incentive for members to keep electing candidates who are
certified. This also should incent directors and members to keep
their association’s rating high to enhance prestige for their
neighborhood and increase property values.
Disclosure of the board’s rating would be required in the annual
policy statement provided to all members (in the case of California,
pursuant to Civil Code §5310), also ensuring prospective purchasers
would receive it. (See example candidate
biographies document.)
6.2.2 Possible lower insurance premiums for associations with higher ratings?
Insurance companies have long recognized the value of educating
customers to reduce casualty costs. This program should result in
more directors with demonstrated knowledge of risk management, best
practices and current law. An informed Board should be less likely
to neglect critical load-bearing structural inspections or
prescribed fire hazard mitigation program, under-fund reserves, fall
askew of the law and incur unexpected legal expenses or special
assessments. As such education could lower risk and insurance
premiums — typically one of the largest budget items for
CIDs — this could provide a compelling motivation for boards to
promote education among their directors and make certified
candidates more attractive to dues-paying members.
The BCCAD could work with insurance providers to demonstrate how
such a program could reduce risks and encourage offers of discounts
on premiums for those associations that can maintain a certain
rating.
6.2.3 Benefits for increased caliber of governance
Indicating certification status on ballots and election materials
with candidate lists — with a BCCAD designation
or simple asterisk and footnote — would be an indicator of a
candidate’s commitment to improve knowledge of best practices and
legal requirements. For associations where elections are
competitive, this could influence members in their voting and
increase overall board competence.
6.2.4 Benefits for managers and management companies
Management companies have found recruiting competent community
association managers difficult. Untrained volunteer directors —
usually with no experience in overseeing a business and appreciation
that generally you get what you pay for, — have been
notoriously unwilling to sufficiently invest in competent
management.
The rating system incents associations to invest more for quality
management services as the formula yields a higher rating for those
associations who enage a manager certified by an BCCAD-approved
manager certification body. (See the calculation for an
Association’s rating under Determination of board of
directors COMPETENCE rating.)
Faced with competing bids from two management companies — one who
will provide a certified manager and increase the board’s rating
(and place the association into a bracket wherein it qualifies for
lower insurance premiums) — and one who cannot, boards may
experience enlightenment of prudent investment.
Much of a manager’s time may be spent advising directors and
dealing with issues that would not have surfaced had directors been
better informed. This program should help with such education.
6.2.5 Increased membership for community association educators
Should we succeed in having legislation passed to create an
organization such as the BCCAD, community association education
organizations likely would see a substantial increase in membership.
Those already at the forefront — CAI, ECHO, FCPP and CACM —
particularly should benefit given their established prominence.
6.2.6 Benefits for attorney/client relationships
For attorneys specializing in community association law, the
BCCAD program would recognize those who register as educators,
allowing them to grant continuing education credits for time spent
directly with one or more directors in legal consultation on
association matters.
For community association educational events run by attorneys or
their law firms, continuing education credits may be issued to
attendees upon completion. This should further incent directors to
seek expert legal advice and education, evidence of due diligence
and effort to improve representation of members’ collective
interests.
6.3 Other benefits of the program
6.3.1 May help bootstrap volunteer recruitment
As legislation would mandate publishing of the board’s rating and
the certification status of candidates, association members should
become increasingly aware of the potential cost of insufficient
participation on the board by qualified members and the effect of
directors’ education on dues, likely to induce increased
participation.
Also, the need and techniques for recruitment, training,
motivation and retention of volunteers should be part of directors’
education within this program. Thus, while it may be naïve to
anticipate director education will completely solve recruitment
issues, my experience has shown that awareness of the need for such
activities has made a difference in both quantity and qualifications
of volunteers.
6.3.2 Would save time and help keep directors on the same page
An inordinate amount of time in meetings is spent debating
directors’ lay opinions regarding how issues should be treated, when
applicable regulation and proven best practices already exist.
I suspect almost anyone who has attended association board
meetings over time can relate anecdotes reflective of this. I
attended a meeting where an influential senior director argued
against seeking legal advice regarding a potential liability,
rationalizing a consultation would be pointless because “there will
always be another attorney with a different opinion.” She boasted
that, while she had been president, “we never got legal
advice” — as if that should be the board’s policy. Her argument
prevailed, reinforced by a new board president who declined to heed
a statute called to her attention, responding “I’m not an attorney
and I won’t interpret the law.”
Had even a couple of directors been in exposed to rudiments of
risk management, I believe this would not have occurred. Such
exposure would be part of the training and certification
process.
6.3.3 May help freshen board composition
Many boards have one or more directors who have remained
year-after-year having exhibited no effort to inform themselves
regarding directors’ obligations. For no other reason beyond
longevity, perceived seniority or force of personality, they
continue to maintain strong, if under-informed, influence. If
directors and members do invest in education under this program,
theoretically, continued tenure of under-informed, uncertified
directors may become less likely, raising overall board
competence.
6.3.4 May help ensure incorporated associations retain corporate status
In order to participate, the applicant’s association must be
registered with the state program. Associations will be required to
enter their entity number assigned by the Secretary of State when
incorporated or when registering pursuant to the law (in the case of
California, Civil Code §5405). When checking for that number, any
lapse in the association’s registration should be revealed so the
association may take remedial action.
6.3.5 May incent services vendors to offer discounts
Community Association services providers may be motivated to
offer discounts or other incentives for those associations who
maintain high ratings, as informed boards should be easier and more
profitable to work with.
6.3.6 Can you think of more?
Other benefits likely exist. If you think of more, please share
them on our forum at HOAInsuranceProject.org.
6.4 Ratings system restores missing feedback loop, improving governance
Once a realtor tells an HOA member trying to sell their home that
it will be difficult getting a good price because the association’s
BCCAD score is so low, that board and the seller’s neighbors likely
will hear about it — quickly and loudly. Members will quickly grow
to appreciate the rating system and learn to vote for those
candidates who have become certified — or become certified
themselves and volunteer as educated directors. Over time, quality
of HOA risk management and governance should increase steadily,
garnering more of these benefits.
7. Becoming a Certified Community Association Director
7.1 Initial certification
An individual seeking initial certification must pass an exam to
demonstrate knowledge of essential rudiments of risk management, CID
law and governance best practices.
7.1.1 Regarding stringency of requirements for director certification
Figure 6: Example certificate for a member and/or director who completes training and maintains continuing education requirements on rudiments of community association risk management and governance
Director testing requirements are modeled somewhat after
California Business and Professions Code §11502 — Certified Common
Interest Development Manager Criteria. However, whereas testing for
manager certification represents an opportunity for vocational and
income advancement, testing for volunteers’ certification has the
potential to be a barrier for essential director recruitment —
already difficult for many community associations. Therefore,
requirements for director certification would be less stringent,
e.g., akin to how a common driver’s licence test might contrast with
a commercial transport driver’s certification exam.
The number of questions and required percentage of correct
answers would be determined by BCCAD with industry input, the
objective being to ensure knowledge of risk management and CID
oversight fundamentals while not discouraging participation by
unpaid volunteers. The policy may be adjusted over time as results
are gauged and as required to meet this objective. An example policy
might be the following:
Initial certification would require correctly answering 70%
of a panel of questions, for example, 35 of 50 questions. One option
to be discussed is whether such exam should be open-book to
encourage review of any material about which the applicant may be
uncertain. In such case, there might be a one-week time limit for
completion.
A failed exam may be taken over until successful, with a
minimum 24-hour waiting period to encourage review of training
materials. Multiple versions of the certification exam may be
prepared and used to allow for repeat testing, discourage
teaching the test and better ensure a fair assessment of
knowledge.
Classes and presentations may precede the online exam,
however, a candidate also may learn through alternative means more
accommodating for a working adult, such as articles, books and
online courses.
Upon successful completion, certification status would be
recorded into the database, accessible online. The applicant would
be notified by e-mail and a PDF certificate generated for optional
download.
These example policies may be modified as experience is
accumulated.
7.2 Maintaining certification
Figure 7: Example exam question
An example policy for maintaining certification might be the
following:
To maintain certification, one must accumulate a minimum of eight
continuing education credits (CECs) every four years from date of
initial certification. At least 50% of those credits must derive
from material covering state law or legal topics, authored or
approved by an attorney practicing CID law in the state.
Given that CID directors are unpaid volunteers, this program
strives to achieve a balance of incenting meaningful education
without overly burdensome requirements that may discourage volunteer
recruitment. We also recognize individuals’ learning styles vary and
allow for this in awarding certification and continuing education
through these methods:
Formal in-person classes — Attending in-person
BCCAD-qualifying classes or presentations offered by institutions
such as CAI and ECHO. No exam would be required for classes attended
in-person although the instructor would be encouraged to distribute
a written summary of key points.
Online courses — Taking BCCAD-approved online courses and
correctly answering a minimum of 70% of questions in an online
quiz.
Published articles — Reading articles in periodicals
published by BCCAD-approved institutions such as CAI and ECHO and
answering correctly a minimum of 70% of questions in an online
quiz.
7.3 Technology-centric to minimize costs and issues
Inasmuch as the program’s creation and existence may be
predicated upon efficiency and minimal budget impact, emphasis will
be given to applying technology for
Testing — Certification examinations would be taken online to
minimize impediments to certification and program administration
costs and to ensure uniform, timely and reliable registration and
management of certification and crediting. Reasonable allowances may
be made to accommodate partner organizations’ testing
methods.
Courseware and continuing education materials — Educational
institutions who wish to make their publication articles available
for continuing education credits would be provided guidelines and
instructions for including QR codes that readers can scan that will
take them to a website for convenient quiz verification and credit
registration.
7.4 Determination of credits
Credits and practices described herein would be subject to
adjustment as we learn from experience.
Each unit of continuing education credit would be equivalent to
exposure to one of the following:
15-minutes of substantive class instruction of
BCCAD-qualifying material.
1,000-words of substantive BCCAD-qualifying written material
followed by correctly answering a minimum of 70% of questions on the
material in an online quiz.
7.4.1 Approval of classes
For convenient recording of class credit, a lesson plan or class
outline may be submitted to the BCCAD, nominally via its website. A
unique number and bar code would be provided the instructor or
institution, identifying the specific course and number of credits.
Those successfully passing a quiz would be given or shown the scan
code (and number), enabling convenient scanning by a smart phone to
register credits and simplify administration.
7.4.2 Approval of online courses and published articles
A scan code could appear with the article (or simply the assigned
course ID number) to conveniently register credits using a smart
phone, upon successful conclusion the quiz affirming sufficient
familiarity with the material.
Writing style variation defies precise assignment of credits per
given volume of material. However, an author or instructor should
make a good-faith effort to meet the following guidelines.
One credit may be awarded for each 1,000 words of substantive
material15 with a minimum of 70% correct answers
to questions that follow. The author should include
approximately 1-question per each 200 words of substantive written
material. For example, a 1,000-word article would be followed
by 4-to-6 questions. The minimum number is indicated in the
table.
A variance for extraordinary circumstances may be applied for to
BCCAD.
7.4.2.1 Table — Credit calculation examples
Method
Substantive length
Credits
Min. Quiz Questions
Number of Questions
In-person class or presentation
10 min
0
15 min
1
20 min
1
30 min
2
40 min
2
45 min
3
50 min
3
1 hr
4
2 hr
8
…
Online courses, articles, written material
1,000 words
1
4
4-6
1,500
1
6
6-9
1,600
1
6
6-10
1,700
1
7
7-10
1,800
1
7
7-11
1,900
2
8
8-11
2,000
2
8
8-12
3,000
3
12
12-18
4,000
4
16
16-24
…
*A minimum of 70% correct answers would be required for credit.
Continuing education exams may be open-book, with full access to
material, encouraging an applicant to review any material about
which he or she may be uncertain. A failed exam may be taken over
until successful.
7.4.3 Example credits earning scenarios
The following are examples of how one may accumulate the required
8 credits to maintain certification for a 4-year certification
period.
Attending 4, 1-hour sessions at each of 2 annual CAI or ECHO
conferences.
Attending 4, 1-hour sessions at 1 annual CAI or ECHO
conference, plus reading and successfully completing online exams
for 4, 1,000-word articles.
Taking an online 4,000-word course with exams, plus reading
and successfully completing online exams for 4, 1,000-word
articles.
Reading and completing online exams for 4, 1,000-word
articles plus reading and successfully completing online exams for
2, 2,000-word articles.
…any other combination of activities in Table 1 may be
employed to attain the minimum credits.
Credits in excess of those required for certification are
laudable but cannot be applied to certification in
subsequent periods inasmuch as current certification
implies exposure to and knowledge of current legislation
and developments in best practices. However, the total number of
credits accumulated by an individual may be published in the online
database as an incentive toward continuing education.
8. Determination of community association COMPETENCE rating
Better-known involuntary rating systems exist in the credit
industry, e.g., FICO scores from Equifax, Experian and Transunion,
and in transportation security via TSA, and in the insurance
industry to assist in evaluating risk. And a host of online services
and publications relay customer ratings, usually for businesses and
their products and services.
A calculated numeric score or rating for community associations16
would be presented using the popular and ubiquitous five-star model
that has come to be immediately and intuitively recognized. A
star rating next to the association’s name may incentivize
an effort by its directors to increase its rating by ensuring all
positions are filled and directors receive training — primary
objectives of this program. Directors informing association members
how the rating may affect dues may heighten members’ awareness of
the importance of volunteering for board participation.
The rating calculation includes normalization to a maximum of
five for presentation in the five-star format, e.g., a rating of 4.2
would be presented as
Figure 8: Example rating graphic
8.1 The rating formula
For purposes of discussion and development, an Excel spreadsheet
is available for download at HOAInsuranceProject.org. It is
formatted so as to enable modifying both the formulas as well as
trial input parameters to gauge effects. Suggested changes can be
submitted using the website’s Contact form, which allows uploading
edited files.
A rating is intended as a generalized indicator of health and
quality of risk management and oversight of a community association.
Inevitably, any such formula will be subjective as contributors to
its construction represent a spectrum of perspectives and
priorities. Also, an association’s health is determined by
far more factors than can be readily identifiable and integrated
within a practical formula. Therefore, a prominent disclaimer should
accompany its presentation that it should not be used to influence
decisions of consequence.
The rating formula may be adjusted by BCCAD from time to time as
experience guides and new relevant factors become apparent.
The current draft formula recognizes the following two factor
classes:
Priority factors
Weighted factors
8.1.1 Priority factors
These factors can have an outsized effect upon the rating as they
can profoundly affect the state of the association. They are
multiplied against each other and the product then multiplied by the
sum of the weighted factors.
8.1.1.1 Reserves percent funded
Community Associations Institute (CAI) defines reserves percent
funded17 as “The ratio, at a particular point
in time related to the fiscal year end, of the actual (or projected)
reserve balance to the fully funded balance, expressed as a
percentage.” Generally, percent funded can be a useful gauge of how
well the association has anticipated infrastructure repairs and
replacement requirements and assessed members so as to accumulate
amounts sufficient to cover such costs without additional funding or
special assessments. Therefore it is a priority factor for
purposes of calculating the rating.
At this stage, the formula remains very likely to be modified as
we ask experts to weigh in with formulas they believe more
meaningful. For example, simple reserves percent-funded may be
inadequate because of multiple methods now in use to determine this
value, including full funding, threshold funding, baseline funding,
and calculation methods of component/segregated/straight-line or
cashflow/pooling. Suggestions from accountants and reserves study
specialists are welcome regarding how to fairly integrate reserves
status into the formula.
Model legislation would urge the state pass legislation to
require community associations to engage a professional reserves
study firm every three-to-five years to physically inspect physical
infrastructure, determine estimated remaining life, projected repair
and replacement costs, and specify a dollar amount that must be
contributed on a regular basis in order for such funds to be
available when needed. The topic is discussed more fully in the CAI
publication, National
Reserve Study Standards.
8.1.1.2 Critical load-bearing structural inspections status
Model legislation would urge the state pass legislation to
require community associations to engage a structural engineer to
conduct inspections every five-to-ten years of critical load-bearing
structures and for the association to maintain reserves sufficient
for timely repair and replacement.
The rating formula would factor in compliance with this
requirement.
8.1.1.3 Conformance with prescribed fire mitigation program
A recommended model to address carrier concerns is the California
“Safer
from Wildfires” framework for wildfire safety measures. This
program overseen by the Insurance Commissioner requires insurance
companies to provide discounts for mitigation efforts by
policyholders and provide wildfire risk scores to them to recognize
mitigation efforts.
An insurance rating formula factor would be developed to reflect
a community’s fire risk score and whether insurance has been
secured. As this is still being discussed such a factor and its
weight has not yet been determined; when it is, the rating formula
will reflect it.
8.1.1.4 Conformance with prescribed storm hardening requirement
I’m unaware of any storm risk score framework, similar to that
for fire risk, but it would seem beneficial for one to be created in
areas for which securing insurance against stormdamage is
problematic. Should such a framework be developed, it would make
sense to also create an insurance rating formula factor for an
association’s rating.
8.1.1.5 Degree of insurance
The amount of insurance relative to replacement value — and
whether the association even has insurance required insurance — may
be added to the rating formula as we engage insurance experts to
suggest appropriate formulas.
8.1.2 Weighted factors
These are factors that can be weighted relative to others in this
class.
8.1.2.1 Certified manager and proportion of directors certified
The ratio of directors who are certified over the maximum number
of directors per bylaws represents a resolve by the board to commit
to informed oversight. Because certification is a measure of
tangible, measurable commitment, it has the largest weight assigned
in its category.
Engaging a manager who has a community association management
certification from an institution approved by the BCCAD would be
counted as a certified director for purposes of the rating
calculation, subject to the bylaws directors limit. Thus, an
association engaging a certified manager usually will positively
affect its rating.
8.1.2.2 Association attorney
Certifying the association has engaged an attorney specializing
in community association law and consults with the attorney on
issues with potential for significant consequences adds to the
rating. This author has witnessed numerous instances of costly
consequences from directors being dismissive of due diligence and
legal consultation.
8.1.2.3 Educational commitment
Membership in a BCCAD-approved community association educational
institution demonstrates commitment by directors to staying current
on HOA law and best practices. Example institutions include CAI
(Community Associations Institute), ECHO (Educational Community of
HOA Homeowners) and FCAP (Florida Community Association
Professionals). Such institutions also may award continuing
education credits through quizzes on articles it publishes and
educational events. (See Determination of
credits.)
8.1.2.4 Seated directors
This is the number of active directors relative to the number of
directors indicated in the bylaws. It can be a possible indication
of membership apathy and is a factor given modest weight.
8.1.2.5 Number of special assessments over the past five years
This is an indicator of possible lapse in planning and inadequate
reserves maintenance.
8.1.2.6 Member relations — Newsletter
Publishing a newsletter with news or articles updated at least
quarterly, authored primarily by one or more members, indicates
direct member involvement in creating essential association
communications. An agent or employee cannot adequately
connect using that neighbor-to-neighbor voice a member
can.
8.1.2.7 Member relations — Website
Maintaining a website and publishing timely news or articles,
updated at least quarterly, authored primarily by one or more
members, indicates direct member involvement in creating essential
association communications. An agent or employee cannot adequately
connect using that neighbor-to-neighbor voice a member can.
8.1.2.8 Member relations — Web agendas and minutes
Agendas and minutes accessible via the web speak to transparency
and accessibility to association government.
8.1.2.9 Member relations — Social events
Social events, exclusive of official meetings, are essential to
maintain both sense of community as well as a connection to common
issues via the association. This may include socials, picnics, town
hall or other events adding to pleasure of living in the community
and comity among directors and members in its governance.
8.1.2.10 Member relations — Awards
Does the association, at least annually, award public recognition
to members who distinguish themselves with notable contributions to
the association? Recognizing members for their work also is
essential for maintaining morale, reducing apathy and enhancing
sense of common purpose. The modest investment of recognition for
valued contributors yields abundant returns.
8.1.3 Rating calculation example
Figure 9: The current draft rating formula is available for review, experimentation and for suggesting modification. It can be downloaded at HOAInsuranceProject.org.
8.1.4 Displayed rating vs. precision rating
8.1.4.1 Displayed rating
The above rating result would be rounded to, for example, 4.2 for
the star-rating display on the BCCAD website and downloadable report
in both stars and number format as in the example.
Figure 10: Rating graphic would be limited to two significant digits
8.1.4.2 Rating precision
While the calculated rating would be rounded to two significant
digits for display with the star rating, a full floating point value
would be used to further differentiate community associations when
calculating ratings for purposes such as Top 1,000, Top 500, Top
100, etc., placement. Such ratings may further incent directors to
maintain their certification as such ratings might be used by
insurance companies in evaluating risk factors and by real estate
professionals when promoting property sales.
8.2 Effective date of rating
The community association’s rating exists independently of any
action taken by the BCCAD. While a printed rating may be
made available by the BCCAD, based upon factors registered at the
time of output, its value is deemed effective immediately following
any change in any factor in the calculation formula.
9. Conformance with requirements described herein are subject to audit
As with other organizations chartered to maintain standards of
education and performance to published standards, BCCAD will rely
largely on good-faith conformance by educational organizations,
professionals and vendors providing services to community
organizations and upon directors and members providing information
used to determine certification status and community ratings.
The BCCAD may, periodically and without prior notice, request
materials and/or information for audit, which must be provided by
the audit subject.
10. Summary of state legislation required to enable program
For the program to be successful, all components must be present
and working together, enabled by legislation that would do the
following:
enable recognition of a public-facing non-profit
certification board (“Certification Board”) to establish and
administer the program described herein. (In our working example,
this is the Board of Certification for Community Associations
and Directors — BCCAD.)
create the credential, “Certified Community Association
Director” for community association members who have passed a
qualification exam created and administered by the Certification
Board, demontrating knowledge of fundamental legal obligations,
duties for risk management, and best practices for community
association governance. (See proposed California statute
enabling creation of BCCAD.)
authorize the Certification Board to use public information
and to acquire information available to members or prospective
members, and information voluntarily provided by authorized
community association officers or agents, for the purpose of
calculating values or ratings representative of the financial and
operational health of the association. Such values or ratings may
include but shall not be limited to frequency of reserves studies,
the ratio of (1) the current amount of accumulated cash reserves
actually set aside to repair, replace, restore, or maintain major
components to (2) the current estimate of the amount of cash
reserves necessary to repair, replace, restore, or maintain the
major components, frequency or adequacy of inspections of
load-bearing structures by qualified structural engineers, the
proportion of directors currently certified under this section,
conformance with best practices as decribed by an established
community associations training organization, such as Community
Associations Institute (CAI) or Educational Community of Homeowners
(ECHO) (or successor organizations), and whether the association
board has engaged a qualified attorney specializing in community
association law, and whether it subscribes to continuing education
through an established community associations training organization.
[See a list of currently proposed parameters affecting
successful governance.]
authorize such Certification Board to coordinate with the
Secretary of State or any other state department or agency to enable
API (applications programming interface) keys linkage or
functionally equivalent access to their existing community
association database records to facilitate records access and
maintenance to enable avoidance of unnecessary duplication.
require each community association to include such rating or
ratings in its required annual disclosure to its members and on any
website.
make director certification and community association ratings
available on a website.
require that any candidates certified under this program be
identified as such with asterisk or other footnote indicator, in any
election materials. (Example election materials illustrating this
are in a proposed new California Civil Code §5105(a)(8) included in
Exhibit B —
Election materials must include certification
info.
require that election material includes information regarding
how any association member may apply for certification
under this program. (Example documents illustrating compliance are
included as proposed (California) Civil Code §5105(a)(9) in Exhibit B —
Election materials must include certification
info.
require adherence to a code of ethics and standards of
practice for Certified Community Association Directors.
10.1 State legislation highly recommended to promote health of community association
The state of California already has legislation that addresses
much of the following and has been highly successful
engage a professional reserves study firm every three-to-five
years to physically inspect physical infrastructure, determine
estimated remaining life, projected repair and replacement costs,
and specify a dollar amount that must be contributed on a regular
basis in order for such funds to be available when needed.
engage a structural engineer to conduct inspections every
five-to-ten years of critical load-bearing structures, such as
balconies, external stairways, elevators, and determine estimated
remaining life, projected repair and replacement costs, and specify
a dollar amount that must be contributed on a regular basis to
ensure such funds are available when needed.
require community associations to provide certain information
used in the formula by which their ratings can be
calculated pursuant to this program.(For California, this would mean
adding a sub-paragraph (12) to Civil Code §5405(a).)
10.2 General Legislation for Community Associations
For states that have not yet passed extensive legislation, I
suggest examining statutes passed by other states in a reference
index compiled by Community Associations Institute.
Inasmuch as California was early to adopt comprehensive
legislation for common interest developments in the early 1980’s,
which has since been refined, restated and proven, I suggest
reviewing that first. Its primary code for Common Interest
Developments is also known as the Davis-Stirling
Act. California also has substantial Corporations
Code specifically for Non-profit Mutual Benefit Corporations,
including community associations.
10.3 Before and after — A comparison between existing and proposed
10.3.1 Before
Figure 11: This illustrates how a typical community association government lacks essential features and feedback mechanisms present in town and city government.
10.3.2 After — Community association with legislatively restored feedback and guidance
Figure 12: This illustrates effects of restoration by proposed legislation of missing, essential feedback mechanisms absent today in most community associations. They incent community associations and their directors to elevate sophistication of governance through directors’ and members’ education of risk management, legal obligations and best practices to achieve community excellence.
This description and proposal for a state-sanctioned program to
promote participation and education for community association boards
is being circulated within the industry for discussion. Comments and
suggestions are welcomed via our forum at HOAInsuranceProject.org.
11. Conclusion
Regulation proposed by the
California Department of Insurance may well serve as a model for
other states to address concerns by both HOAs and insurance
companies in resolving the current crisis. But without legislation
to also improve risk management by HOAs, premiums may remain
exhorbitant for HOAs, if insurance is even available.
By taking a somewhat forensic approach in our examination of the
HOA — in its roles as a corporate variant hybridized as a
democracy, operating as a system — we’ve identified
vulnerabilities and weaknesses we can address to bring solutions not
only to the current crisis, but also to a raft of other recurring
issues endemic and costly to HOAs.
We may have been regarding the caliber of HOA risk management and
governance resulting from the factors we’ve identified as immutable,
fating HOAs as victims to be protected by statutes dispatched by the
state. But rather than be limited to the state’s wielded regulation
to require insurance coverage albeit with increased premiums, we
have just explored how we might create regulation to
incentivize HOA members to become more knowledgable about
risk management and address some carriers’ concerns — to meet them
half-way, so to speak — while also substantially improving the
caliber of HOA governance.
We’ve seen how we can address the conundrum of recruiting already
reluctant volunteers with a new approach crafted expressly for this
unique environment. We’ve seen how a voluntary certification and
mandated HOA ratings-based program can increase awareness of the
need for responsible HOA risk management, knowledge of legal
obligations and best practices for governance.
We’ve described how this system can motivate directors and
homeowners to attain education for voluntary certification and
continuing education credits from established HOA educational
institutions like CAI, ECHO, FCAP and others. We’ve explored working
with insurance carriers and these institutions to design a
curriculum and a points system to reward HOAs with high-risk
management scores with lower premiums.
Our online
forum allows you to participate in this
crowd-sourced project — “the HOAInsuranceProject.org”.
We’re gathering comments and input from a vast experience base,
including insurance specialists, attorneys, managers, structural
engineers, reserves study specialists, accountants, homeowners,
construction and other industry service providers intimate with
requirements for sound community risk management and oversight.
Our objective is to craft model legislation that states can use
to implement programs like this. (To seed discussion, we already
have starter draft legislation for California in an appendix.) We
invite your input to further refine it.
Finally, after hearing from you, our industry experts, and have
further refined the proposed legislation, we’ll need your support
when we take it to our legislatures!
You are invited to participate! If you have suggestions for
changes or improvements, let us know on our forum And
when we take it to our state capitols, contact your representatives
expressing your support!
Thank you for listening, for your consideration and for
your support!
Appendix A – Example statute enabling creation of certification authority
This example is specific to California and is intended to meet
objectives described herein. We welcome other examples for this and
other states and will post them on the forum at
HOAInsuranceProject.org. If you wish to upload any, you can do so on
our Contacts page at HOAInsuranceProject.org.
Proposed new Civil Code Sections 6200-6220
The following sections would be added to Civil Code Division 4,
Part 5, Chapter 12:
Chapter 12 — CERTIFIED COMMUNITY ASSOCIATION DIRECTOR
6200 — For purposes of this chapter, the following definitions
apply:
“Common interest development” has the same meaning as defined
in Section 4100 of the Civil Code.
“Association” and “Community Association” have the same
meaning as “Association” as defined in Section 4080 of the Civil
Code.
“Board” has the same meaning as defined in Section 4085 of
the Civil Code.
“Director” has the same meaning as defined in Section 4140 of
the Civil Code.
“Program” is a program administered by an organization
established to promote Community Association governance training and
certification for members who are or may become directors.
“Rating” of a Community Association shall be determined by a
formula created by a Director certification organization described
under sub-paragraph “g” and such formula may be adjusted by such
organization from time to time as experience may indicate. Factors
for such formula shall include but not be limited to the
following:
the proportion of active directors currently certified under
this program.
whether a manager it engages has qualified for certification
under [state law authorizing certification for community association
managers — in the case of California, Business and Professions Code
§11502].
whether the association is in conformance with its load-bearing
structures inspection requirements per Civil Code §5551.
whether the association is in conformance with its on-site
inspections and reserves study obligations per Civil Code
§5550.
the ratio of (1) the current amount of accumulated cash reserves
actually set aside to repair, replace, restore, or maintain major
components to (2) the current estimate of the amount of cash
reserves necessary to repair, replace, restore, or maintain the
major components.
conformance with any fire mitigation or storm hardening
requirements in effect prescribed by their insurance carrier.
whether it maintains a current membership in an organization
that provides training to residential common interest association
members on legal requirements, risk management and best practices
for community oversight.
whether it maintains a relationship with an attorney
specializing in residential common interest development law.
“Director Certification Board” means an organization that
meets all of the following:
Administers tests and grants certifications and recognition
for distinguishing achievements or endorsements appurtenant to such
certification, to citizens of [state name] who meet their standards
of knowledge of basic legal requirements for governance of
California Community Associations, risk management and best
practices.
Operates pursuant to Section 501(c) of the Internal Revenue
Code.
Requires adherence to a code of ethics and standards of
practice for Community Association directors.
Administers the rating program described under sub-paragraph
(f) of this section.
6210 — In order to be designated a “Certified Community
Association Director,” a person must correctly answer at least
seventy-percent (70%) of questions on an examination or
examinations, in no case fewer than fifty (50) questions that test
knowledge in common interest development oversight in the following
areas:
The law that relates to the oversight of common interest
developments, including, but not limited to, the following courses
of study:
Topics covered by the Davis-Stirling Common Interest
Development Act, contained in Part 5 (commencing with Section 4000)
of Division 4 of the Civil Code.
Topics covered under Nonprofit Mutual Benefit Corporations,
contained in Part 3 of Division 2 of Title 1 of the Corporations
Code.
Director’s obligations as a fiduciary.
Risk management, including, but not limited to, the business
judgment rule, structural inspections, reserves studies and reserves
funding, liability principles and insurance coverage.
Personnel issues including, but not limited to, general
matters related to independent contractor or employee status, the
laws on harassment, the Unruh Civil Rights Act, the California Fair
Employment and Housing Act, and the Americans with Disabilities
Act.
Instruction in general common interest development governance
including, but not limited to, the following:
Relationships with and communications with members,
residents, employees and contractors.
Types of meetings and notice requirements.
Conduct of meetings and parliamentary procedures.
Finance issues, including, but not limited to, understanding
and working with budgets, income and balance sheets, structural
inspections, reserves studies and funding requirements.
Preparing project specifications, contractor bidding,
qualifications and evaluation, awarding contracts.
Board role in monitoring contractor and employee
performance.
Oversight of maintenance programs.
Creation of rules and regulations, including architectural
standards, and requirements for enforcement.
Conflict avoidance and resolution mechanisms.
Ethical conduct and standards of practice for common interest
development directors.
Current issues relating to common interest
developments.
6220 — The Director Certification Board shall not be held liable
for any claims of damage from alleged rating inaccuracy or rating
administration.
Proposed modification to Civil Code Section 5405 subdivision (f)
The following modifications would add the Director Certification
Board to the list of approved parties permitted access to contact
information of the community association president for conduct of
purpose, such as periodic transmittal via e-mail of association
rating. Contemplated is the ability of an association president to
select via the website a desired frequency of updates regarding the
current association rating.
The Secretary of State shall make the information submitted
pursuant to paragraph (5) of subdivision (a) available only for
governmental and regulatory purposes and only to Members of
the Legislature,and the Business, Transportation
and Housing Agency, and such organization as described under
section 6200, subdivision (g), upon written request. All other
information submitted pursuant to this section shall be subject to
public inspection pursuant to the California Public Records Act
(Chapter 3.5 (commencing with Section 6250) of Division 7 of Title 1
of the Government Code). The information submitted pursuant to this
section shall be made available for governmental or public
inspection.
Appendix B – Election materials must include certification information
This example is numbered for California but should be readily
adaptable for any state.
Proposed amendment to identify certified candidates
Add new Civil Code §5105(a)(8) to require that any candidate
certified under this program be identified as such:
“Ensure any ballot and list of board candidates identifies
any candidate certified by an organization as provided under Civil
Code §6200 as having a current certification by placement of an
asterisk or other legend or footnote indicator next to the
candidate’s name, and includes a legend or footnote containing
substantially the following:
*Indicates candidate has met requirements set by the [state
name] Board of Certification for Community Associations and
Directors (BCCAD) for designation as a Certified Community
Association Director (CCAD).’
At the candidate’s option, any candidate so certified may
include the “CCAD” designation after their name.”
Example documents illustrating compliance are included below.
Proposed amendment to include certification eligibility information
This example is numbered for California but should be readily
adaptable for any state.
Add new Civil Code §5105(a)(9) to require that information be
provided regarding how any association member may apply for
certification under this program. The new paragraph regarding
mandated Election Rules might read like the following:
“Ensure any director ballot and list of board candidates
include information regarding how any association member may apply
for certification as provided under Civil Code §6200. Such
information must include the association’s Secretary of State entity
number so as to enable such application. The information shall
contain substantially the following:
‘Any association member may apply for certification as a
Certified Community Association Director (CCAD) online at BCCAD.org
using Secretary of State file number [include association’s SOS file
number].’”
Example documents illustrating compliance appear below.
Conforming examples
Examples that follow illustrate conforming election materials.
Appendix C – Requirements for disclosures of board rating
This example is numbered for California but should be readily
adaptable for any state.
Civil Code §5310 would be amended to require the annual policy
statement include the Board’s certificate of rating disclosure. As a
convenience, BCCAD may provide a webpage from which a certificate of
rating disclosure may be generated and downloaded. (See specimen.)
Proposed amendment to Civil Code §5310
Section 5310 (a)(12) would be renumbered as 5310 (a)(13) and new
5310(a)(12) would become the following:
The Board’s current COMPETENCE rating and explanation of its
purpose and calculation formula, substantially as indicted in the
following example specimen:
Appendix D – Required disclosures by associations
This example is for the state of California but should be
adaptable for any state.
Information from the association already is required to be
submitted to the Secretary of State pursuant to Civil Code §5405.
Information also would be required by the BCCAD for purposes of
tracking certification, continuing education credits and parameters
used for calculating association ratings. For convenience of entry
and to minimize burden, offices of the SOS and BCCAD would be
encouraged to coordinate to minimize burden to information
providers.
One option for this would be for the office of SOS to provide
real-time API access enabling the BCCAD to search for community
associations and to access an association’s data fields required for
calculating its rating. With access to an association’s entity
number as a key, storage of information not normally required by the
SOS could be stored and maintained separately within the BCCADs own
database. This option would provide insulation for SOS from any
issues arising on the BCCAD end.
If the API provided by SOS includes the ability to update SOS
information, associations would be able to maintain and keep their
SOS information current through the BCCAD website without having to
access the SOS site separately. (See database
topology here.)
Information required to be disclosed to the Secretary of State
Currently in California, Civil Code §5405 requires every
community association (Common Interest Development) to file an
Information Statement with the Secretary of State.
Current SOS association record contents
Currently, the SOS association record includes the following:
The name of the association.
The street address of the business or corporate office of the
association, if any.
The street address of the association’s onsite office, if
different from the street address of the business or corporate
office, or if there is no onsite office, the street address of the
responsible officer or managing agent of the association.
The name, address, and either the daytime telephone number or
e-mail address of the president of the association, other than the
address, telephone number, or e-mail address of the association’s
onsite office or managing agent.
The name, street address, and daytime telephone number of the
association’s managing agent, if any.
The county, and, if in an incorporated area, the city in which
the development is physically located. If the boundaries of the
development are physically located in more than one county, each of
the counties in which it is located.
If the development is in an unincorporated area, the city
closest in proximity to the development.
The front street and nearest cross street of the physical
location of the development.
The type of common interest development managed by the
association.
The number of separate interests in the development.
The association must file an update Form SI-CID biennually in
July. Information submitted via this form shall be subject to public
inspection pursuant to the California Public Records Act with the
exception of the president’s personal contact information, which is
available only to Members of the Legislature and the Business,
Transportation and Housing Agency, upon written request. Proposed
legislation would add the BCCAD or equivalent authorized entity to
this list.
Information required from individuals seeking certification
Association members seeking and maintaining certification would
enter their information via the BCCAD website. Each participating
member would be assigned a unique key number; this would never
change as individuals may move among communities and/or partipate on
more than one community association board.
The BCCAD database member record would contain identification and
contact information as well as a table containing certification
information and a table of continuing education points for
maintaining certification.
Information required from associations for rating calculations
For the self-regulatory process to work efficiently and
economically, information would be provided and updated by the
stakeholders themselves — as for professions requiring licensing and
certification for consumer protection under Business and Professions
Code. An officer or agent designated by the board would post and
certify information used for the association’s rating calculation
via the BCCAD website. Most information would be posted once and
thereafter form fields would be pre-filled, facilitating convenient
updating.
Figure 13: Database topology would include BCCAD-specific tables for tracking associations, member/director certifications, continuing education credits and approved educators. Tables would be linked to existing Secretary of State records through the SOS entity number. SOS would provide API access to BCCAD, providing administrative insulation.
Foundation for Community Association Research,
Community Associations Institute; FCAR Fact Book 2021, Sec.
3.1;↩︎
Community Associations Institute (“CAI”) is the
foremost nation-wide community association advocacy and educational
institution, with 63 chapters in the US, Canada, the Middle East and
South Africa; https://www.caionline.org↩︎
Educational Community of Homeowners (“ECHO”) serves
the California community association industry↩︎
Florida Community Association Professionals (“FCAP”)
serves the Florida community association industry↩︎
Foundation for Community Association Research,
Community Associations Institute; FCAR Fact Book 2021, Sec.
3.1;↩︎
Commerce Institute. “Reasons Why Businesses Fail”;
2022, commerceinstitute.com/business-failure-rate↩︎
Wikipedia definition: Moral hazard is a
situation where an economic actor has an incentive to increase its
exposure to risk because it does not bear the full costs of that
risk.↩︎
Bayer, Steffen. “Business Dynamics: Systems
Thinking and Modeling for a Complex World.” McGraw-Hill Education,
January 1, 2000.↩︎
The US Department of Education describes
Competency
Based Education as a preferred alternative to a traditional
Carnegie-Unit based approach to learning in the modern age
for a population already employed and without the flexibility of
full-time student status.
The program focuses less on accumulated hours in passive
attendance or exposure to lectures and presentations, and more upon
actual knowledge gleaned from experience and learning from any
source, such as articles, classes, and online education programs.↩︎
Substantive material is that which conveys
information essential for instruction and about which exam questions
will be provided. Specifically, word count of coursework or an
article would not include material employed primarily for
introductory or stylistic purposes.↩︎
A prominent disclaimer would be necessary to help
protect against alleged damage for a home purchase allegedly based
upon a rating derived from misinformation provided by the
association.↩︎