Addressing the HOA Insurance Crisis, Enhancing Risk Management & Governance

An industry project to develop model legislation to incent carrier flexibility and CID directors’ training for risk management and community excellence

George Markle — HOAInsuranceProject.org

Rev. Jun 26, 2023

Executive Summary

Property damage in the wake of high-profile wildfires, storms and floods exacerbated by climate change have permanently disrupted insurance carriers’ existing risk model assessments. Many homeowners associations in America are facing an insurance crisis, with carriers raising premiums to exhorbitant levels, cancelling coverage or pulling out of states altogether.1 Those finding themselves unable to afford sufficient coverage may risk violation of governing documents and statutes, disqualification from Fannie Mae and Freddie Mac loans, falling property values — and disaster.

Over 74 million Americans reside in 358-thousand homeowners’ associations — condominium communities, cooperatives and other planned communities.2 These community associations typically take the form of non-profit corporations, operated by volunteers elected by homeowners to serve as directors.

Proposed legislation by the California Department of Insurance may well serve as a model for other states to address concerns by both HOAs and insurance companies. But without legislation to also improve risk management by HOAs, premiums may remain exhorbitant for HOAs, if even available.

Figure 1: Imagine if we had something like the plug-in tracker some carriers provide their auto insurance customers, to gauge the driver’s risk — but for HOAs?

Home buyers shop for homes they like and can afford; they do not go shopping for corporations. The result is that many homeowners discover their risk management and governance obligations only after purchasing but have little interest or incentive to fulfull them — to acquire knowledge of directors’ duties for managing risks or operating their corporation, disciplines involved, best practices or legal obligations — at substantial risk to their interests and insurability.

The insurance crisis may present opportunities to improve both HOA insurability as well as governance. This paper explores reworking state regulation to incent carriers willing to increase transparency of their risk-assessment ratings — essential for addressing risks for both carriers and homeowners — and willingness to prescribe a mitigation program to higher-risk applicants, in exchange for a profitable increased pool of potential customers actively managing risk. It also explores how we might incentivize HOA members to become more knowledgable and proactive about risk management and address carriers’ concerns — to meet them half-way, so to speak — while also substantially improving the caliber of HOA governance.

This proposal addresses the conundrum of recruiting already reluctant volunteers who may be asked to invest time for training in risk management and HOA oversight, and posits a new approach crafted expressly for this unique environment. It describes a certification and ratings-based program to motivate directors and homeowners to attain education from established HOA educational institutions like CAI3, ECHO4, FCAP5 and others for successful risk management and governance. It describes working with insurance carriers and these institutions to design a curriculum and a points system to reward HOAs with high risk management scores with lower premiums.

This begins with a novel crowd-sourced project — “the HOAInsuranceProject.org” — to gather input from a vast experience base including insurance specialists, attorneys, managers, structural engineers, reserves study specialists, homeowners, construction and other industry service providers intimate with requirements for sound community risk management and oversight. We can then craft model legislation states can use to implement programs like it. (Starter draft legislation is included in this paper to seed discussion.) This proposal also discusses restoration of feedback mechanisms missing from the HOA model, essential for success.

Toward this effort, I submit the following starter proposal, drawing from my 40+ years of industry and director involvement, and experience with criticality of metrics, feedback systems and psychology to optimize processes. I invite comments, suggestions and participation to further affect and shape model legislation we can then take to legislators in our respective states.

George Markle – Founder, HOAInsuranceProject

1.  Addressing the root of the HOA insurance crisis in America

Homeowners associations are facing an insurance crisis, with carriers cancelling coverage or raising premiums to exhorbitant levels or pulling out of states altogether.[^property_casualty_360] Those finding themselves unable to afford sufficient coverage may be compelled to increase assessments by the legal maximum and also effect an extraordinary special assessment, or risk violation of governing documents and statutes, disqualification from Fannie Mae and Freddie Mac loans, falling property values — and possible disaster. They also may be forced to seek off-market insurance from unregulated companies with uncertain backing or reliability and increased risks for expensive litigation for alleged inadequate claims compensation.

The insurance crisis may present opportunities to improve both HOA insurability as well as governance. This paper proposes legislation for (1) insurance carriers and (2) homeowners associations.

  1. Regulation for carriers would be focused upon…

    1. Incenting and inducing carriers to increase transparency of their risk-assessment criteria and ratings — essential for addressing risks for both carriers and homeowners

    2. incenting and inducing carriers to prescribe a mitigation program for higher-risk applicants they could operate upon, success of which would qualify them as customers. The resulting increase in pool of potential customers would add to their profitability — and

    3. amending any existing regulation that cap premium rates to permit more flexibility by the insurance commissioner to allow higher premiums to accommodate increased risk.

    4. providing the insurance commission with resources needed to keep up with carriers’ applications for rate increase accommodations

  2. Regulation for homeowners associations, to incent HOA members to become more knowledgable and proactive about risk management and address carriers’ concerns — to meet them half-way, so to speak — while also substantially improving the caliber of HOA governance.

By borrowing fresh eyes from other industries to examine the nature and peculiarities of HOAs, new possibilities arise for crafting carrots to accompany the sticks we’ve already been using to influence carriers, to incent HOAs to reduce risks — and with a side benefit of finally addressing the root of other persistent maladies endemic to HOAs as well.

Let’s explore…

2.  Carrier regulation objectives

2.1  A key study enabled a way forward with respect to wildfires

On November 15, 2020, a report was released entitled Application of Wildfire Mitigation to Insured Property Exposure6, compiled by three organizations: Center for Insurance Policy Research, NAIC; Risk Management Solutions, Inc.; and Insurance Institute for Business and Home Safety.

Risk Management Solutions prefaced the report as follows:

“This report, and the analyses, models and predictions contained herein (”Information”), are compiled using proprietary computer risk assessment technology of Risk Management Solutions, Inc. (“RMS”). The technology and data used in providing this Information is based on the scientific data, mathematical and empirical models, and encoded experience of scientists and specialists (including without limitation: earthquake engineers, wind engineers, structural engineers, geologists, seismologists, meteorologists, geotechnical specialists and mathematicians). As with any model of physical systems, particularly those with low frequencies of occurrence and potentially high severity outcomes, the actual losses from catastrophic events may differ from the results of simulation analyses.”

The NAIC preface read as follows:

“The National Association of Insurance Commissioners (NAIC) Center for Insurance Policy and Research (CIPR) presents independent research to inform and disseminate ideas to regulators, consumers, academics and financial services professionals. This study represents the opinions of the author(s) and is the product of professional research. It is not intended to represent the position or opinions of the NAIC or its members, nor is it the official position of any NAIC staff members. Any errors are the responsibility of the author(s).”

This definitive study should enable insurance carriers to reopen reasonable coverage for homeowners based upon empirically- and scientifically-derived characterizations of risk and evaluation of property circumstances for insurance applicants, in the context of mitigation actions they have committed to. This is a primary objective for HOAs.

2.2  Task force created in one state

An insurance task force was organized in California in early 2021 by Community Associations Institute’s (CAI) California Legislative Action Committee (CAI-CLAC). (I’m a CAI-CLAC ambassador and supporter.) This intrepid team has been exploring options to address the crisis, commenting on proposed regulation, attending hearings and meeting with staff at the Department of Insurance. It is at the forefront of addressing the crisis and may well serve as the primary influence for legislators in acting upon our proposed legislation.

2.3  California Department of Insurance has identified key actions

In California, Insurance Commissioner Ricardo Lara has been very responsive and proactive in working with state agencies, the governor’s office, the CLAC Insurance Task Force, carrier representatives and citizens groups and is sponsoring legislation to address the crisis. The Department issued a press release on September 7, 2022 that described actions7 thus far:

“Commissioner Lara directed the Department of Insurance to write regulations to protect consumers and improve market competition after hearing first-hand from consumers about their frustration with insurance companies that did not consider mitigation in their rating plans. Following town hall meetings in more than 38 counties and an extensive “Safer from Wildfires,”investigatory hearing in 2020, Commissioner Lara took what he learned from Californians to shape these rules that will promote a fair, transparent, and safer insurance market. In October 2021, Commissioner Lara shared an initial version of the text of regulation. Following further public input, Commissioner Lara formally proposed his regulations in February of 2022.

The regulation incorporates “Safer from Wildfires,” a new framework of wildfire safety measures created in January by a first-ever partnership between the Department of Insurance and the emergency preparedness agencies in Governor Newsom’s Administration, including the California Department of Forestry and Fire Protection (CAL FIRE), the Governor’s Office of Emergency Services (CalOES), the Governor’s Office of Planning and Research, and the California Public Utilities Commission.

“Home Hardening retrofits, along with Defensible Space significantly increase a home’s chance of surviving a wildfire,” said Chief Daniel Berlant, CAL FIRE Deputy Director of Community Wildfire Preparedness & Mitigation. “Using the latest fire science and recent wildfire data, these retrofits and landscaping requirements provide a strong path to structure survivability. CAL FIRE is currently funding over three hundred million dollars in local wildfire prevention projects to prepare communities against wildfire, but we know it will take every resident doing their part to ensure California is fully protected.”

Regulations will drive down costs and create transparency for consumers

Once approved, the regulation will require all insurance companies to submit new rates that recognize the benefit of safety measures such as upgraded roofs and windows, defensible space, and community-wide programs such as Firewise USA and the Fire Risk Reduction Community designation developed by the state’s Board of Forestry and Fire Protection, which currently includes the counties of Los Angeles, Santa Barbara, and Butte as well as cities and local districts.

Transparency is another important benefit of this regulation, by requiring insurance companies to provide consumers with their property’s “risk score” and creating a right to appeal that score.”

2.4  Carriers still have not settled upon consistent practices

Grace Gedye of CalMatters, a non-profit news organization that bills itself as a source for “Nonprofit, nonpartisan state news,” fairly characterizes the state’s objective in the title of her article, California wants to force insurers to reward homeowners for fireproofing homes.8

Gedye aptly examines real-world examples of non-sensical practices by carriers that ignore mitigation of hazards they cite as reasons not to ensure or renew. She characterizes the state’s proposed regulation revisions as follows:

The latter requirement would be enabled by a new certification created by the state Board of Forestry and Fire Protection.

2.5  Contact your representatives when these measures come up for a vote

These important measures would finally make it possible for homeowners to take steps to reduce risk. And they align well with HOA regulation objectives below. I urge our industry strongly support these measures and make our views known to our district representatives and state senators when up for vote.

2.6  Some insurance solutions borne of wildfires can be applied to storms

The genesys of the insurance crisis for HOAs in California was wildfires; thus has been the focus here. Some proposed legislation could be adapted, however, for tornados and hurricanes, particularly with respect to hardening of homes and structures through conformance with construction codes intended specifically for resistance to storm damage. Flooding presents a spectrum of more difficult factors beyond the scope of this proposal. HOA regulation discussed below, however, would be applicable to all HOAs.

3.  HOA regulation objectives

3.1  Accelerating risks from climate change warrant regulation for both carriers and HOAs

Till now, regulation focus has been mostly upon carriers. But vagaries and permanance of climate change also warrant elevatated risk management by HOAs. And unlike insurance carrier regulation, HOA regulation hasn’t yet been proposed.

Persistent issues with HOA risk management also factor into carriers’ coverage decisions and until now have not effectively been addressed. I’ve personally participated in deliberations with directors untrained in risk management and witnessed avoidance of directly addressing and mitigating risks. I’ve seen decisions taken to simply accept higher premiums with no one inquiring as to reasons or possible mitigation. In one case, a board president urged simply accepting higher premiums, rather than accept the attorney’s advice to bring swimming pools into compliance with local code and pay less in premiums, citing her personal preference for the aesthetic appearance of swimming pools with no fences around them. Apathetic directors went along seemingly as it disposed of the agenda item and the meeting wouldn’t go long.

Below I’ll discuss this reality for HOA boards and reasons for it. The analysis also will show why some of those same factors also prove deliterious to other aspects of HOA governance.

Finally, I’ll explore a proposed solution and model legislation.

3.2  What are homeowners’ associations?

What is a homeowners’ association (HOA), also referred to as a community association, and why do we keep hearing so many stories about problems with insurance, disasters and recurring issues involving them?

Homeowners associations in America appear to have originated in the early twentieth century,9 sometimes created as a means for homeowners to exclude people of other races from their neighborhoods. Ownership in these common interest developments bound both the association and homeowners to a document describing covenants, conditions and restrictions (rererred to more commonly as “CC&Rs”). This structure facilitated marketing, maintaining and selling of lots or units by developers. It also enabled administration of localized regulatory functions useful for maintaining appearance standards and property values. Legacy racist provisions originating in the earliest of such associations were deemed unlawful by the supreme court in 1948 and the position codified in the 1968 Fair Housing Act.

Figure 2: Most homeowners’ associations are a non-profit corporation variant with provisions borrowed from Government Code, creating an entity with conflicting features that hamper success as either a corporation or a democracy.

Today cities progressively require developers to create HOAs to alleviate city burden for maintaining streets and regulating architectural changes and maintenance. Over 74 million Americans reside in 358-thousand homeowners’ associations — condominium communities, cooperatives and other planned communities.10 These associations typically take the form of a non-profit corporation, operated by volunteers elected by homeowners to serve as directors.

3.3  A close examination reveals vulnerabilities and weaknesses

When homeowners’ associations began to proliferate in the late 1960s, issues quickly surfaced compelling legislators to create a governance hybrid, operating as a non-profit corporation variant imbued with some features of a democracy. While this form may have been sensible, the effect was to deprive it of elements essential to a healthy democracy or healthy corporation.

3.4  Why homeowners’ associations are inherently failing businesses

While the heading may appear hyperbolic, a close examination of the legal construction of homeowners’ associations reveals critical vulnerabilities rarely discussed.

Most homeowners’ associations are corporations, a form wherein success normally is affected by market forces and caliber of governance. However, this corporate variant was reshaped as a mini-democracy, divorced from market forces while retaining corporate form. The effect is to impose constraints that — by common business standards — virtually ensure it will fail as a business.

Such constraints are among what the Commerce Institute lists as the top three “Reasons why businesses fail.”11 And remaining constraints of a corporation doom it to struggle as a mini-democracy as well. (See Additional shortcomings legislation fails to address.)

  1. Insufficient market

    Insufficent market is the number one reason why businesses fail. How many people do you know who purchased their homes based upon their examination of the required HOA disclosure documents and quality of HOA governance? Other than maintaining standards for exterior appearance, there are few obvious incentives for directors to attend to improvement of informed governance to increase property marketability. Moreover, corporate opacities not present in local, state and federal democracy may further mask dysfunctional community association governance.

  2. Cash shortage

    Moral hazard12 is an economic principle wherein risk takers have no incentive to exercise great care inasmuch as they perceive few negative consequences for such behavior. Directors are told insurance will cover their actions and community associations may simply increase dues or levy special assessments when short on cash. This may mask avoidable expenses caused by mistakes by inexperienced oversight.

  3. Inexperienced oversight

    Whereas directors of most corporations usually are drafted as candidates by virtue of distinguished performance and accomplishments in their industry, community associations are highly unusual inasmuch as many directors are asked to join merely because no one else had volunteered.

    Lack of director and member education remains the most obvious failure factor remaining addressable by our industry and legislators.

Homeowners’ associations fail in all three of these categories for business failure.

This proposal will address all of these factors. We’ll explore why realities of community associations defy common legislative fixes, causing many problems to persist. Then we’ll explore draft model legislation that addresses those differences, with potential to meaningfully improve caliber of governance. Proposed changes likely would have widespread benefits not only for community associations but also for industry education providers, management companies, attorneys, reserves specialists, structural engineering firms and insurance companies.

3.5  Dearth of directors

Figure 3: Pool of willing, qualified candidates varies with community size

Populations of most towns and cities usually are sufficient to enable competitive elections and town- and city-councils with talents in disciplines applicable to operating their governments. However, the comparatively small population of most homeowners’ associations often means a dearth of board candidates.

Whereas campaigns for town and city office generally publicize relevant qualifications of candidates, often there is little or no campaigning in community associations. And few voting members are aware of candidates’ backgrounds because their obligatory statements often include little more than an expression of appreciation for support along with the number of years in residence. As reluctant members cajoled into running, directors may have little incentive to learn about their duties or responsibilities for operating their corporation.

3.6  HOAs with ill-prepared directors are the rule — not the exception

Whereas citizens of a town do not own their town, members of community associations do collectively own their community assets and bear responsibility for maintaining them and for protecting and enhancing property values. They elect directors of their non-profit mutual-benefit corporation to oversee this.

Few new directors are provided any significant, structured orientation from an authoritative source regarding duties in their new role. And misunderstandings by under-informed directors and members can have profound, negative and costly effects on the lives of community members.

In my decades of experience with HOAs I’ve found well-meaning volunteers in a neighborhood setting often remain unaware of their corporate duties and tend to conduct meetings almost like a neighborhood club — within a social context wherein decisions are heavily influenced by uninformed sensibilities and impulses of those present, with little or no due diligence, investigation, consideration of best practices, state regulation or standards of governance intended to protect broader interests.

Members remain unaware of the costs to them reflected in higher dues due to lack of attention to risk management and informed oversight of their association.

3.7  Volunteers often unaware of duties for risk management

Untrained volunteers often are blind to duties acquired as fiduciaries, including that of risk management. Deferred maintenance, structural inspections, fire hazard mitigation and neglect to consider potential impacts upon owners have caused costly, high-profile damage and litigation. We have all seen and read about consequences of failed governance of community associations — from petty irritations of hapless administration of architectural rules, to massive fire destruction and devastation of a community and lives lost.

3.8  Even with availability of director education, directors remain uninformed

Even if a well-trained volunteer is elected and advocates for established best practices and legal compliance, such informed advice is often disregarded with deference given to an opposing director’s longevity or assertiveness, or to expedience or politics. Statutes and case law may as well not exist unless multiple directors are aware of them. Often, only when a second director reinforces and validates a director’s advice as deriving from an authoritative source, does the dynamic change; only then are directors apt to heed the advice.

To improve board performance in community associations, we must find a way to increase community association members’ participation on boards and ensure broader exposure of directors to best practices, statutes, and case law.

3.9  Mandated education or licensing could hobble recruitment

Certification to an established baseline of knowledge and continuing education to maintain minimum standards is mandated in Business and Professions code for attorneys, physicians, real estate professionals and a myriad of other vocations with the potential to affect consumers’ welfare. HOA directors also may profoundly affect HOA members’ interests. Even so, while performance requirements exist, education requirements making directors aware of them are conspicuously absent.

Consider this argument against making director education compulsory through legislation to require licensing:

“HOA directors are volunteers and many HOAs have difficulty recruiting sufficient volunteers for their boards. An increased burden of required education or certification may dissuade potential volunteers, further exacerbating recruitment.”

I believe mandated education and/or licensing would indeed discourage potential directors. A few states, like Florida, did try a licensing model.

3.10  A flawed model

We can learn from the Florida model, which loosely followed consumer protection licensing requirements, ostensibly requiring training of community association directors to minimum standards. However, presumably to address the objection that licensing would discourage potential volunteers, the legislature created what I believe to be a fatal loophole that effectively nullified the program’s purpose: A director could circumvent training or passing an exam simply by certifying in writing to the secretary he or she had read the governing documents and agreed to uphold them.

While this may have been a compromise to enable bill passage, it may have been fatal to the purpose of informed governance and the requirement for structural inspections and effective reserves maintenance. Resulting lapses may well have contributed to Florida’s 2021 Surfside condominium collapse.

In May, 2022, Florida effected legislation, SB 4-D, to address reserves studies and inspection requirements. However, it appears little was done to enhance community association directors’ education and it remains unclear if the certification requirement is essentially cosmetic as the loophole persists. To the extent it places increased burden upon community association directors, it may further exacerbate recruitment challenges.

4.  Missing: Feedback mechanisms essential to successful governance systems

An often-cited volume of successful system management — applicable to business and government as well as social and engineering environments — was written by Steffen Bayer, Standish Professor of Management and Director of the System Dynamics Group of the Sloan School of Management at MIT. Business Dynamics: Systems Thinking and Modeling for a Complex World13 has been the basis for architecting processes and systems in multiple disciplines around the globe. In over 1000 pages, Professor Bayer focuses on practical methods for systems thinking and dynamic modeling of complex systems.

In the case of governmental systems, he discusses the criticality of effective closed-loop feedback mechanisms for success. And in community associations, such feedback is conspicuously absent.

A town/city newspaper may be the one, vastly under-appreciated positive influence on local government. The independent free press provides essential monitoring and feedback, informing citizens who elect councilmembers who direct actions and policy, which have consequences – that free press monitors and reports on. A closed-loop feedback system with metrics is essential for any successful system or process; this certainly applies to governmental processes and systems. Existing legislation fails to consider or compensate for effects from this missing influence.

Contrasting sharply, community association communications usually are via association-sourced website, newsletter, postings, blogs and announcements understandably spun to show the association in its best light. Virtually no independent, objective source of news exists.

A consequence of the missing feedback is loss of performance visibility, scrutiny and incentive to acquire knowledge of best practices or legal obligations. Many directors will gain little such knowledge over their tenure and only limited experience with disciplines relevant to their duties.

Figure 4: Existing legislation doesn’t adequately address (1) lack of incentives for board sophistication, inherent in the community association model, and (2) effects of missing, essential feedback mechanisms in community association government. The certainty by city council members that actions and consequences will be publicized has a way of focusing them upon fidelity to policies and obligations. This influence doesn’t exist in community associations.

Compare this with the illustration depicting intended effects of proposed legislation.

5.  A new approach to incent education, improve risk management and oversight

A new approach toward legislation is past-due, with potential to vastly improve directors’ education and competence—to incent directors and community associations to improve caliber of risk management and governance.

Below are proposed components for a framework each state could adopt through legislation to effect the program described below. Our objective is to craft model legislation to assist states in doing so. An overview of such legislation is below under Summary of state legislation required to enable program and example drafted legislation appears in the appendices to seed discussion.)

Figure 5: Working logo

Such legislation would sanction an organization, modeled much like the Community Association Manager International Certification Board, CAMICBsm, but directed toward the certification of both community association directors as well as their associations, as described herein.

This board would oversee a program to incent (rather than require) directors to acquire education to enhance caliber of risk management and community governance.

Training support for such an organization would be sought from established educators like CAI (Community Associations Institute), ECHO (Educational Community of HOA Homeowners), CACM (California Association of Community Managers), FCAP (Florida Community Association Professionals), and other reputable organizations.

These educators likely would benefit by increased membership. A statement that would apply for certifying directors/homeowners might be modeled after that supporting managers’ education and certification in CAI’s Community Association Manager Licensing and Model Legislation. This CAI document is, in my opinion, very well-thought out and, with their permission, may serve as a model to advance this program.

I propose we work with these and other community association-oriented education institutions to advocate for passage of legislation based upon such model legislation.

5.1  Funding required

Costs for administration of the program should be minimized by reliance upon technology to automate, as has been successfully demonstrated in professions certification programs. Potential program benefits to HOAs should far outweigh costs for this program. Predicating program existence upon a requirement for supporting legacy paper-based processes could result in a lamentable lost opportunity.

Our model legislation should help states to enable this industry-sponsored self-regulated BCCAD, without having to budget for additional state agency infrastructure. However, I propose state insurance commissioners consider assessing a very modest fee to insurance carriers to help support operation of the Director Certification Board, as they should be rewarded by reduced claims by associations who have made the effort to become risk-aware and proactive in reducing exposure.

Until we have further discussed and fleshed-out specifics for this proposal via our forum and industry conferences, a detailed operations plan with projected costs cannot yet be included. Eventually one may be added in a new appendix.

5.2  Model legislation required

Model legislation for this program is located under Summary of state legislation required to enable program

6.  Board of Certification for Community Associations and Directors (BCCAD)

Legislation (see legislation needed) would create an independent board to administer the program.

6.1  The COMPETENCE education program

The education program overseen by BCCAD would be known as the COMPETENCE program, an acronym for Community Oversight and Management Principles Education To Engender Community Excellence. (This acronym also complements the preferred means of attaining certification — through the Competency Based Education method14.

The state would not require community association directors to participate in the COMPETENCE training or to be certified; thus, community associations may continue to operate as they have without fear of a requirement that might discourage members from volunteering. However…

The program would allow any association member of a residential common interest development to attain a certification as Certified Community Association Director by passing an examination on essential rudiments of community association risk managment and oversight. Certification would be maintained by accumulating continuing education credits.

This would ensure consistency with legal requirements (for California, Civil Code § 5105-a-3) that any association member be eligible for candidacy and provides equal footing for non-directors to attain certification that may affect perceived qualifications as board candidates.

Any member’s certification status under this program would be verifiable via a website, as for verification of licenses and certifications for professionals and service providers (for California, those operating under Department of Consumer Affairs regulation).

6.2  Multiple broad benefits

Benefits described below — particularly those involving reduced costs for the association affecting dues — may motivate CID boards to press directors to engage in the program and maintain their certifications and association ratings that would merit such benefits. Thus, association members may be motivated to vote for those candidates who are certified to maintain qualifying status and thus help control dues.

6.2.1  Benefits for community associations

An overall board COMPETENCE score or rating would be calculated for each community association, derived primarily from the proportion of directors who are certified, the frequency of inspections of critical load-bearing structures, compliance with any prescribed fire hazard mitigation program, percentage of funding of reserves, proportion of directors’ seats that are filled, whether they have engaged a manager who is certified, have engaged an attorney specialist and have committed to continuing education. (See Determination of community association COMPETENCE rating.

The BCCAD could maintain a list of the top-10, top-100, top-1000, etc., community associations by rating. Real estate values in communities who can boast such ratings may benefit and provide a strong incentive for members to keep electing candidates who are certified. This also should incent directors and members to keep their association’s rating high to enhance prestige for their neighborhood and increase property values.

Disclosure of the board’s rating would be required in the annual policy statement provided to all members (in the case of California, pursuant to Civil Code §5310), also ensuring prospective purchasers would receive it. (See example candidate biographies document.)

6.2.2  Possible lower insurance premiums for associations with higher ratings?

Insurance companies have long recognized the value of educating customers to reduce casualty costs. This program should result in more directors with demonstrated knowledge of risk management, best practices and current law. An informed Board should be less likely to neglect critical load-bearing structural inspections or prescribed fire hazard mitigation program, under-fund reserves, fall askew of the law and incur unexpected legal expenses or special assessments. As such education could lower risk and insurance premiums — typically one of the largest budget items for CIDs — this could provide a compelling motivation for boards to promote education among their directors and make certified candidates more attractive to dues-paying members.

The BCCAD could work with insurance providers to demonstrate how such a program could reduce risks and encourage offers of discounts on premiums for those associations that can maintain a certain rating.

6.2.3  Benefits for increased caliber of governance

Indicating certification status on ballots and election materials with candidate lists — with a BCCAD designation or simple asterisk and footnote — would be an indicator of a candidate’s commitment to improve knowledge of best practices and legal requirements. For associations where elections are competitive, this could influence members in their voting and increase overall board competence.

6.2.4  Benefits for managers and management companies

Management companies have found recruiting competent community association managers difficult. Untrained volunteer directors — usually with no experience in overseeing a business and appreciation that generally you get what you pay for, — have been notoriously unwilling to sufficiently invest in competent management.

The rating system incents associations to invest more for quality management services as the formula yields a higher rating for those associations who enage a manager certified by an BCCAD-approved manager certification body. (See the calculation for an Association’s rating under Determination of board of directors COMPETENCE rating.)

Faced with competing bids from two management companies — one who will provide a certified manager and increase the board’s rating (and place the association into a bracket wherein it qualifies for lower insurance premiums) — and one who cannot, boards may experience enlightenment of prudent investment.

Much of a manager’s time may be spent advising directors and dealing with issues that would not have surfaced had directors been better informed. This program should help with such education.

6.2.5  Increased membership for community association educators

Should we succeed in having legislation passed to create an organization such as the BCCAD, community association education organizations likely would see a substantial increase in membership. Those already at the forefront — CAI, ECHO, FCPP and CACM — particularly should benefit given their established prominence.

6.2.6  Benefits for attorney/client relationships

For attorneys specializing in community association law, the BCCAD program would recognize those who register as educators, allowing them to grant continuing education credits for time spent directly with one or more directors in legal consultation on association matters.

For community association educational events run by attorneys or their law firms, continuing education credits may be issued to attendees upon completion. This should further incent directors to seek expert legal advice and education, evidence of due diligence and effort to improve representation of members’ collective interests.

6.3  Other benefits of the program

6.3.1  May help bootstrap volunteer recruitment

As legislation would mandate publishing of the board’s rating and the certification status of candidates, association members should become increasingly aware of the potential cost of insufficient participation on the board by qualified members and the effect of directors’ education on dues, likely to induce increased participation.

Also, the need and techniques for recruitment, training, motivation and retention of volunteers should be part of directors’ education within this program. Thus, while it may be naïve to anticipate director education will completely solve recruitment issues, my experience has shown that awareness of the need for such activities has made a difference in both quantity and qualifications of volunteers.

6.3.2  Would save time and help keep directors on the same page

An inordinate amount of time in meetings is spent debating directors’ lay opinions regarding how issues should be treated, when applicable regulation and proven best practices already exist.

I suspect almost anyone who has attended association board meetings over time can relate anecdotes reflective of this. I attended a meeting where an influential senior director argued against seeking legal advice regarding a potential liability, rationalizing a consultation would be pointless because “there will always be another attorney with a different opinion.” She boasted that, while she had been president, “we never got legal advice” — as if that should be the board’s policy. Her argument prevailed, reinforced by a new board president who declined to heed a statute called to her attention, responding “I’m not an attorney and I won’t interpret the law.”

Had even a couple of directors been in exposed to rudiments of risk management, I believe this would not have occurred. Such exposure would be part of the training and certification process.

6.3.3  May help freshen board composition

Many boards have one or more directors who have remained year-after-year having exhibited no effort to inform themselves regarding directors’ obligations. For no other reason beyond longevity, perceived seniority or force of personality, they continue to maintain strong, if under-informed, influence. If directors and members do invest in education under this program, theoretically, continued tenure of under-informed, uncertified directors may become less likely, raising overall board competence.

6.3.4  May help ensure incorporated associations retain corporate status

In order to participate, the applicant’s association must be registered with the state program. Associations will be required to enter their entity number assigned by the Secretary of State when incorporated or when registering pursuant to the law (in the case of California, Civil Code §5405). When checking for that number, any lapse in the association’s registration should be revealed so the association may take remedial action.

6.3.5  May incent services vendors to offer discounts

Community Association services providers may be motivated to offer discounts or other incentives for those associations who maintain high ratings, as informed boards should be easier and more profitable to work with.

6.3.6  Can you think of more?

Other benefits likely exist. If you think of more, please share them on our forum at HOAInsuranceProject.org.

6.4  Ratings system restores missing feedback loop, improving governance

Once a realtor tells an HOA member trying to sell their home that it will be difficult getting a good price because the association’s BCCAD score is so low, that board and the seller’s neighbors likely will hear about it — quickly and loudly. Members will quickly grow to appreciate the rating system and learn to vote for those candidates who have become certified — or become certified themselves and volunteer as educated directors. Over time, quality of HOA risk management and governance should increase steadily, garnering more of these benefits.

7.  Becoming a Certified Community Association Director

7.1  Initial certification

An individual seeking initial certification must pass an exam to demonstrate knowledge of essential rudiments of risk management, CID law and governance best practices.

7.1.1  Regarding stringency of requirements for director certification

Figure 6: Example certificate for a member and/or director who completes training and maintains continuing education requirements on rudiments of community association risk management and governance

Director testing requirements are modeled somewhat after California Business and Professions Code §11502 — Certified Common Interest Development Manager Criteria. However, whereas testing for manager certification represents an opportunity for vocational and income advancement, testing for volunteers’ certification has the potential to be a barrier for essential director recruitment — already difficult for many community associations. Therefore, requirements for director certification would be less stringent, e.g., akin to how a common driver’s licence test might contrast with a commercial transport driver’s certification exam.

The number of questions and required percentage of correct answers would be determined by BCCAD with industry input, the objective being to ensure knowledge of risk management and CID oversight fundamentals while not discouraging participation by unpaid volunteers. The policy may be adjusted over time as results are gauged and as required to meet this objective. An example policy might be the following:

  • Initial certification would require correctly answering 70% of a panel of questions, for example, 35 of 50 questions. One option to be discussed is whether such exam should be open-book to encourage review of any material about which the applicant may be uncertain. In such case, there might be a one-week time limit for completion.

  • A failed exam may be taken over until successful, with a minimum 24-hour waiting period to encourage review of training materials. Multiple versions of the certification exam may be prepared and used to allow for repeat testing, discourage teaching the test and better ensure a fair assessment of knowledge.

  • Classes and presentations may precede the online exam, however, a candidate also may learn through alternative means more accommodating for a working adult, such as articles, books and online courses.

  • Upon successful completion, certification status would be recorded into the database, accessible online. The applicant would be notified by e-mail and a PDF certificate generated for optional download.

These example policies may be modified as experience is accumulated.

7.2  Maintaining certification

Figure 7: Example exam question

An example policy for maintaining certification might be the following:

To maintain certification, one must accumulate a minimum of eight continuing education credits (CECs) every four years from date of initial certification. At least 50% of those credits must derive from material covering state law or legal topics, authored or approved by an attorney practicing CID law in the state.

Given that CID directors are unpaid volunteers, this program strives to achieve a balance of incenting meaningful education without overly burdensome requirements that may discourage volunteer recruitment. We also recognize individuals’ learning styles vary and allow for this in awarding certification and continuing education through these methods:

7.3  Technology-centric to minimize costs and issues

Inasmuch as the program’s creation and existence may be predicated upon efficiency and minimal budget impact, emphasis will be given to applying technology for

7.4  Determination of credits

Credits and practices described herein would be subject to adjustment as we learn from experience.

Each unit of continuing education credit would be equivalent to exposure to one of the following:

7.4.1  Approval of classes

For convenient recording of class credit, a lesson plan or class outline may be submitted to the BCCAD, nominally via its website. A unique number and bar code would be provided the instructor or institution, identifying the specific course and number of credits. Those successfully passing a quiz would be given or shown the scan code (and number), enabling convenient scanning by a smart phone to register credits and simplify administration.

7.4.2  Approval of online courses and published articles

A scan code could appear with the article (or simply the assigned course ID number) to conveniently register credits using a smart phone, upon successful conclusion the quiz affirming sufficient familiarity with the material.

Writing style variation defies precise assignment of credits per given volume of material. However, an author or instructor should make a good-faith effort to meet the following guidelines.

One credit may be awarded for each 1,000 words of substantive material15 with a minimum of 70% correct answers to questions that follow. The author should include approximately 1-question per each 200 words of substantive written material. For example, a 1,000-word article would be followed by 4-to-6 questions. The minimum number is indicated in the table.

A variance for extraordinary circumstances may be applied for to BCCAD.

7.4.2.1  Table — Credit calculation examples


Method
Substantive
length

Credits
Min. Quiz
Questions
Number of
Questions
In-person class or presentation 10 min 0
15 min 1
20 min 1
30 min 2
40 min 2
45 min 3
50 min 3
1 hr 4
2 hr 8
Online courses, articles, written material 1,000 words 1 4 4-6
1,500 1 6 6-9
1,600 1 6 6-10
1,700 1 7 7-10
1,800 1 7 7-11
1,900 2 8 8-11
2,000 2 8 8-12
3,000 3 12 12-18
4,000 4 16 16-24

*A minimum of 70% correct answers would be required for credit. Continuing education exams may be open-book, with full access to material, encouraging an applicant to review any material about which he or she may be uncertain. A failed exam may be taken over until successful.

7.4.3  Example credits earning scenarios

The following are examples of how one may accumulate the required 8 credits to maintain certification for a 4-year certification period.

  • Attending 4, 1-hour sessions at each of 2 annual CAI or ECHO conferences.

  • Attending 4, 1-hour sessions at 1 annual CAI or ECHO conference, plus reading and successfully completing online exams for 4, 1,000-word articles.

  • Taking an online 4,000-word course with exams, plus reading and successfully completing online exams for 4, 1,000-word articles.

  • Reading and completing online exams for 4, 1,000-word articles plus reading and successfully completing online exams for 2, 2,000-word articles.

  • …any other combination of activities in Table 1 may be employed to attain the minimum credits.

Credits in excess of those required for certification are laudable but cannot be applied to certification in subsequent periods inasmuch as current certification implies exposure to and knowledge of current legislation and developments in best practices. However, the total number of credits accumulated by an individual may be published in the online database as an incentive toward continuing education.

8.  Determination of community association COMPETENCE rating

Better-known involuntary rating systems exist in the credit industry, e.g., FICO scores from Equifax, Experian and Transunion, and in transportation security via TSA, and in the insurance industry to assist in evaluating risk. And a host of online services and publications relay customer ratings, usually for businesses and their products and services.

A calculated numeric score or rating for community associations16 would be presented using the popular and ubiquitous five-star model that has come to be immediately and intuitively recognized. A star rating next to the association’s name may incentivize an effort by its directors to increase its rating by ensuring all positions are filled and directors receive training — primary objectives of this program. Directors informing association members how the rating may affect dues may heighten members’ awareness of the importance of volunteering for board participation.

The rating calculation includes normalization to a maximum of five for presentation in the five-star format, e.g., a rating of 4.2 would be presented as

Figure 8: Example rating graphic

8.1  The rating formula

For purposes of discussion and development, an Excel spreadsheet is available for download at HOAInsuranceProject.org. It is formatted so as to enable modifying both the formulas as well as trial input parameters to gauge effects. Suggested changes can be submitted using the website’s Contact form, which allows uploading edited files.

A rating is intended as a generalized indicator of health and quality of risk management and oversight of a community association. Inevitably, any such formula will be subjective as contributors to its construction represent a spectrum of perspectives and priorities. Also, an association’s health is determined by far more factors than can be readily identifiable and integrated within a practical formula. Therefore, a prominent disclaimer should accompany its presentation that it should not be used to influence decisions of consequence.

The rating formula may be adjusted by BCCAD from time to time as experience guides and new relevant factors become apparent.

The current draft formula recognizes the following two factor classes:

  1. Priority factors

  2. Weighted factors

8.1.1  Priority factors

These factors can have an outsized effect upon the rating as they can profoundly affect the state of the association. They are multiplied against each other and the product then multiplied by the sum of the weighted factors.

8.1.1.1  Reserves percent funded

Community Associations Institute (CAI) defines reserves percent funded17 as “The ratio, at a particular point in time related to the fiscal year end, of the actual (or projected) reserve balance to the fully funded balance, expressed as a percentage.” Generally, percent funded can be a useful gauge of how well the association has anticipated infrastructure repairs and replacement requirements and assessed members so as to accumulate amounts sufficient to cover such costs without additional funding or special assessments. Therefore it is a priority factor for purposes of calculating the rating.

At this stage, the formula remains very likely to be modified as we ask experts to weigh in with formulas they believe more meaningful. For example, simple reserves percent-funded may be inadequate because of multiple methods now in use to determine this value, including full funding, threshold funding, baseline funding, and calculation methods of component/segregated/straight-line or cashflow/pooling. Suggestions from accountants and reserves study specialists are welcome regarding how to fairly integrate reserves status into the formula.

Model legislation would urge the state pass legislation to require community associations to engage a professional reserves study firm every three-to-five years to physically inspect physical infrastructure, determine estimated remaining life, projected repair and replacement costs, and specify a dollar amount that must be contributed on a regular basis in order for such funds to be available when needed. The topic is discussed more fully in the CAI publication, National Reserve Study Standards.

8.1.1.2  Critical load-bearing structural inspections status

Model legislation would urge the state pass legislation to require community associations to engage a structural engineer to conduct inspections every five-to-ten years of critical load-bearing structures and for the association to maintain reserves sufficient for timely repair and replacement.

The rating formula would factor in compliance with this requirement.

8.1.1.3  Conformance with prescribed fire mitigation program

A recommended model to address carrier concerns is the California “Safer from Wildfires” framework for wildfire safety measures. This program overseen by the Insurance Commissioner requires insurance companies to provide discounts for mitigation efforts by policyholders and provide wildfire risk scores to them to recognize mitigation efforts.

An insurance rating formula factor would be developed to reflect a community’s fire risk score and whether insurance has been secured. As this is still being discussed such a factor and its weight has not yet been determined; when it is, the rating formula will reflect it.

8.1.1.4  Conformance with prescribed storm hardening requirement

I’m unaware of any storm risk score framework, similar to that for fire risk, but it would seem beneficial for one to be created in areas for which securing insurance against stormdamage is problematic. Should such a framework be developed, it would make sense to also create an insurance rating formula factor for an association’s rating.

8.1.1.5  Degree of insurance

The amount of insurance relative to replacement value — and whether the association even has insurance required insurance — may be added to the rating formula as we engage insurance experts to suggest appropriate formulas.

8.1.2  Weighted factors

These are factors that can be weighted relative to others in this class.

8.1.2.1  Certified manager and proportion of directors certified

The ratio of directors who are certified over the maximum number of directors per bylaws represents a resolve by the board to commit to informed oversight. Because certification is a measure of tangible, measurable commitment, it has the largest weight assigned in its category.

Engaging a manager who has a community association management certification from an institution approved by the BCCAD would be counted as a certified director for purposes of the rating calculation, subject to the bylaws directors limit. Thus, an association engaging a certified manager usually will positively affect its rating.

8.1.2.2  Association attorney

Certifying the association has engaged an attorney specializing in community association law and consults with the attorney on issues with potential for significant consequences adds to the rating. This author has witnessed numerous instances of costly consequences from directors being dismissive of due diligence and legal consultation.

8.1.2.3  Educational commitment

Membership in a BCCAD-approved community association educational institution demonstrates commitment by directors to staying current on HOA law and best practices. Example institutions include CAI (Community Associations Institute), ECHO (Educational Community of HOA Homeowners) and FCAP (Florida Community Association Professionals). Such institutions also may award continuing education credits through quizzes on articles it publishes and educational events. (See Determination of credits.)

8.1.2.4  Seated directors

This is the number of active directors relative to the number of directors indicated in the bylaws. It can be a possible indication of membership apathy and is a factor given modest weight.

8.1.2.5  Number of special assessments over the past five years

This is an indicator of possible lapse in planning and inadequate reserves maintenance.

8.1.2.6  Member relations — Newsletter

Publishing a newsletter with news or articles updated at least quarterly, authored primarily by one or more members, indicates direct member involvement in creating essential association communications. An agent or employee cannot adequately connect using that neighbor-to-neighbor voice a member can.

8.1.2.7  Member relations — Website

Maintaining a website and publishing timely news or articles, updated at least quarterly, authored primarily by one or more members, indicates direct member involvement in creating essential association communications. An agent or employee cannot adequately connect using that neighbor-to-neighbor voice a member can.

8.1.2.8  Member relations — Web agendas and minutes

Agendas and minutes accessible via the web speak to transparency and accessibility to association government.

8.1.2.9  Member relations — Social events

Social events, exclusive of official meetings, are essential to maintain both sense of community as well as a connection to common issues via the association. This may include socials, picnics, town hall or other events adding to pleasure of living in the community and comity among directors and members in its governance.

8.1.2.10  Member relations — Awards

Does the association, at least annually, award public recognition to members who distinguish themselves with notable contributions to the association? Recognizing members for their work also is essential for maintaining morale, reducing apathy and enhancing sense of common purpose. The modest investment of recognition for valued contributors yields abundant returns.

8.1.3  Rating calculation example

Figure 9: The current draft rating formula is available for review, experimentation and for suggesting modification. It can be downloaded at HOAInsuranceProject.org.

8.1.4  Displayed rating vs. precision rating

8.1.4.1  Displayed rating

The above rating result would be rounded to, for example, 4.2 for the star-rating display on the BCCAD website and downloadable report in both stars and number format as in the example.

Figure 10: Rating graphic would be limited to two significant digits

8.1.4.2  Rating precision

While the calculated rating would be rounded to two significant digits for display with the star rating, a full floating point value would be used to further differentiate community associations when calculating ratings for purposes such as Top 1,000, Top 500, Top 100, etc., placement. Such ratings may further incent directors to maintain their certification as such ratings might be used by insurance companies in evaluating risk factors and by real estate professionals when promoting property sales.

8.2  Effective date of rating

The community association’s rating exists independently of any action taken by the BCCAD. While a printed rating may be made available by the BCCAD, based upon factors registered at the time of output, its value is deemed effective immediately following any change in any factor in the calculation formula.

9.  Conformance with requirements described herein are subject to audit

As with other organizations chartered to maintain standards of education and performance to published standards, BCCAD will rely largely on good-faith conformance by educational organizations, professionals and vendors providing services to community organizations and upon directors and members providing information used to determine certification status and community ratings.

The BCCAD may, periodically and without prior notice, request materials and/or information for audit, which must be provided by the audit subject.

10.  Summary of state legislation required to enable program

For the program to be successful, all components must be present and working together, enabled by legislation that would do the following:

  1. enable recognition of a public-facing non-profit certification board (“Certification Board”) to establish and administer the program described herein. (In our working example, this is the Board of Certification for Community Associations and Directors — BCCAD.)

  2. create the credential, “Certified Community Association Director” for community association members who have passed a qualification exam created and administered by the Certification Board, demontrating knowledge of fundamental legal obligations, duties for risk management, and best practices for community association governance. (See proposed California statute enabling creation of BCCAD.)

  3. authorize the Certification Board to use public information and to acquire information available to members or prospective members, and information voluntarily provided by authorized community association officers or agents, for the purpose of calculating values or ratings representative of the financial and operational health of the association. Such values or ratings may include but shall not be limited to frequency of reserves studies, the ratio of (1) the current amount of accumulated cash reserves actually set aside to repair, replace, restore, or maintain major components to (2) the current estimate of the amount of cash reserves necessary to repair, replace, restore, or maintain the major components, frequency or adequacy of inspections of load-bearing structures by qualified structural engineers, the proportion of directors currently certified under this section, conformance with best practices as decribed by an established community associations training organization, such as Community Associations Institute (CAI) or Educational Community of Homeowners (ECHO) (or successor organizations), and whether the association board has engaged a qualified attorney specializing in community association law, and whether it subscribes to continuing education through an established community associations training organization. [See a list of currently proposed parameters affecting successful governance.]

  4. authorize such Certification Board to coordinate with the Secretary of State or any other state department or agency to enable API (applications programming interface) keys linkage or functionally equivalent access to their existing community association database records to facilitate records access and maintenance to enable avoidance of unnecessary duplication.

  5. require each community association to include such rating or ratings in its required annual disclosure to its members and on any website.

  6. make director certification and community association ratings available on a website.

  7. require that any candidates certified under this program be identified as such with asterisk or other footnote indicator, in any election materials. (Example election materials illustrating this are in a proposed new California Civil Code §5105(a)(8) included in Exhibit B — Election materials must include certification info.

  8. require that election material includes information regarding how any association member may apply for certification under this program. (Example documents illustrating compliance are included as proposed (California) Civil Code §5105(a)(9) in Exhibit B — Election materials must include certification info.

  9. require adherence to a code of ethics and standards of practice for Certified Community Association Directors.

10.2  General Legislation for Community Associations

For states that have not yet passed extensive legislation, I suggest examining statutes passed by other states in a reference index compiled by Community Associations Institute.

Inasmuch as California was early to adopt comprehensive legislation for common interest developments in the early 1980’s, which has since been refined, restated and proven, I suggest reviewing that first. Its primary code for Common Interest Developments is also known as the Davis-Stirling Act. California also has substantial Corporations Code specifically for Non-profit Mutual Benefit Corporations, including community associations.

10.3  Before and after — A comparison between existing and proposed

10.3.1  Before

Figure 11: This illustrates how a typical community association government lacks essential features and feedback mechanisms present in town and city government.

Compare this with the next illustration depicting proposed restoration of features and feedback mechanisms.

10.3.2  After — Community association with legislatively restored feedback and guidance

Figure 12: This illustrates effects of restoration by proposed legislation of missing, essential feedback mechanisms absent today in most community associations. They incent community associations and their directors to elevate sophistication of governance through directors’ and members’ education of risk management, legal obligations and best practices to achieve community excellence.

This description and proposal for a state-sanctioned program to promote participation and education for community association boards is being circulated within the industry for discussion. Comments and suggestions are welcomed via our forum at HOAInsuranceProject.org.

11.  Conclusion

Regulation proposed by the California Department of Insurance may well serve as a model for other states to address concerns by both HOAs and insurance companies in resolving the current crisis. But without legislation to also improve risk management by HOAs, premiums may remain exhorbitant for HOAs, if insurance is even available.

By taking a somewhat forensic approach in our examination of the HOA — in its roles as a corporate variant hybridized as a democracy, operating as a system — we’ve identified vulnerabilities and weaknesses we can address to bring solutions not only to the current crisis, but also to a raft of other recurring issues endemic and costly to HOAs.

We may have been regarding the caliber of HOA risk management and governance resulting from the factors we’ve identified as immutable, fating HOAs as victims to be protected by statutes dispatched by the state. But rather than be limited to the state’s wielded regulation to require insurance coverage albeit with increased premiums, we have just explored how we might create regulation to incentivize HOA members to become more knowledgable about risk management and address some carriers’ concerns — to meet them half-way, so to speak — while also substantially improving the caliber of HOA governance.

We’ve seen how we can address the conundrum of recruiting already reluctant volunteers with a new approach crafted expressly for this unique environment. We’ve seen how a voluntary certification and mandated HOA ratings-based program can increase awareness of the need for responsible HOA risk management, knowledge of legal obligations and best practices for governance.

We’ve described how this system can motivate directors and homeowners to attain education for voluntary certification and continuing education credits from established HOA educational institutions like CAI, ECHO, FCAP and others. We’ve explored working with insurance carriers and these institutions to design a curriculum and a points system to reward HOAs with high-risk management scores with lower premiums.

Our online forum allows you to participate in this crowd-sourced project — “the HOAInsuranceProject.org”. We’re gathering comments and input from a vast experience base, including insurance specialists, attorneys, managers, structural engineers, reserves study specialists, accountants, homeowners, construction and other industry service providers intimate with requirements for sound community risk management and oversight.

Our objective is to craft model legislation that states can use to implement programs like this. (To seed discussion, we already have starter draft legislation for California in an appendix.) We invite your input to further refine it.

Finally, after hearing from you, our industry experts, and have further refined the proposed legislation, we’ll need your support when we take it to our legislatures!

You are invited to participate! If you have suggestions for changes or improvements, let us know on our forum And when we take it to our state capitols, contact your representatives expressing your support!

Thank you for listening, for your consideration and for your support!

Appendix A – Example statute enabling creation of certification authority

This example is specific to California and is intended to meet objectives described herein. We welcome other examples for this and other states and will post them on the forum at HOAInsuranceProject.org. If you wish to upload any, you can do so on our Contacts page at HOAInsuranceProject.org.

Proposed new Civil Code Sections 6200-6220

The following sections would be added to Civil Code Division 4, Part 5, Chapter 12:

Chapter 12 — CERTIFIED COMMUNITY ASSOCIATION DIRECTOR

6200 — For purposes of this chapter, the following definitions apply:

  1. “Common interest development” has the same meaning as defined in Section 4100 of the Civil Code.

  2. “Association” and “Community Association” have the same meaning as “Association” as defined in Section 4080 of the Civil Code.

  3. “Board” has the same meaning as defined in Section 4085 of the Civil Code.

  4. “Director” has the same meaning as defined in Section 4140 of the Civil Code.

  5. “Program” is a program administered by an organization established to promote Community Association governance training and certification for members who are or may become directors.

  6. “Rating” of a Community Association shall be determined by a formula created by a Director certification organization described under sub-paragraph “g” and such formula may be adjusted by such organization from time to time as experience may indicate. Factors for such formula shall include but not be limited to the following:

    1. the proportion of active directors currently certified under this program.
    2. whether a manager it engages has qualified for certification under [state law authorizing certification for community association managers — in the case of California, Business and Professions Code §11502].
    3. whether the association is in conformance with its load-bearing structures inspection requirements per Civil Code §5551.
    4. whether the association is in conformance with its on-site inspections and reserves study obligations per Civil Code §5550.
    5. the ratio of (1) the current amount of accumulated cash reserves actually set aside to repair, replace, restore, or maintain major components to (2) the current estimate of the amount of cash reserves necessary to repair, replace, restore, or maintain the major components.
    6. conformance with any fire mitigation or storm hardening requirements in effect prescribed by their insurance carrier.
    7. whether it maintains a current membership in an organization that provides training to residential common interest association members on legal requirements, risk management and best practices for community oversight.
    8. whether it maintains a relationship with an attorney specializing in residential common interest development law.
  7. “Director Certification Board” means an organization that meets all of the following:

    1. Administers tests and grants certifications and recognition for distinguishing achievements or endorsements appurtenant to such certification, to citizens of [state name] who meet their standards of knowledge of basic legal requirements for governance of California Community Associations, risk management and best practices.

    2. Operates pursuant to Section 501(c) of the Internal Revenue Code.

    3. Requires adherence to a code of ethics and standards of practice for Community Association directors.

    4. Administers the rating program described under sub-paragraph (f) of this section.

6210 — In order to be designated a “Certified Community Association Director,” a person must correctly answer at least seventy-percent (70%) of questions on an examination or examinations, in no case fewer than fifty (50) questions that test knowledge in common interest development oversight in the following areas:

  1. The law that relates to the oversight of common interest developments, including, but not limited to, the following courses of study:

    1. Topics covered by the Davis-Stirling Common Interest Development Act, contained in Part 5 (commencing with Section 4000) of Division 4 of the Civil Code.

    2. Topics covered under Nonprofit Mutual Benefit Corporations, contained in Part 3 of Division 2 of Title 1 of the Corporations Code.

    3. Director’s obligations as a fiduciary.

    4. Risk management, including, but not limited to, the business judgment rule, structural inspections, reserves studies and reserves funding, liability principles and insurance coverage.

    5. Personnel issues including, but not limited to, general matters related to independent contractor or employee status, the laws on harassment, the Unruh Civil Rights Act, the California Fair Employment and Housing Act, and the Americans with Disabilities Act.

  2. Instruction in general common interest development governance including, but not limited to, the following:

    1. Relationships with and communications with members, residents, employees and contractors.

    2. Types of meetings and notice requirements.

    3. Conduct of meetings and parliamentary procedures.

    4. Finance issues, including, but not limited to, understanding and working with budgets, income and balance sheets, structural inspections, reserves studies and funding requirements.

    5. Preparing project specifications, contractor bidding, qualifications and evaluation, awarding contracts.

    6. Board role in monitoring contractor and employee performance.

    7. Oversight of maintenance programs.

    8. Creation of rules and regulations, including architectural standards, and requirements for enforcement.

    9. Conflict avoidance and resolution mechanisms.

    10. Ethical conduct and standards of practice for common interest development directors.

    11. Current issues relating to common interest developments.

6220 — The Director Certification Board shall not be held liable for any claims of damage from alleged rating inaccuracy or rating administration.

Proposed modification to Civil Code Section 5405 subdivision (f)

The following modifications would add the Director Certification Board to the list of approved parties permitted access to contact information of the community association president for conduct of purpose, such as periodic transmittal via e-mail of association rating. Contemplated is the ability of an association president to select via the website a desired frequency of updates regarding the current association rating.

  1. The Secretary of State shall make the information submitted pursuant to paragraph (5) of subdivision (a) available only for governmental and regulatory purposes and only to Members of the Legislature, and the Business, Transportation and Housing Agency, and such organization as described under section 6200, subdivision (g), upon written request. All other information submitted pursuant to this section shall be subject to public inspection pursuant to the California Public Records Act (Chapter 3.5 (commencing with Section 6250) of Division 7 of Title 1 of the Government Code). The information submitted pursuant to this section shall be made available for governmental or public inspection.

Appendix B – Election materials must include certification information

This example is numbered for California but should be readily adaptable for any state.

Proposed amendment to identify certified candidates

Add new Civil Code §5105(a)(8) to require that any candidate certified under this program be identified as such:

Example documents illustrating compliance are included below.

Proposed amendment to include certification eligibility information

This example is numbered for California but should be readily adaptable for any state.

Add new Civil Code §5105(a)(9) to require that information be provided regarding how any association member may apply for certification under this program. The new paragraph regarding mandated Election Rules might read like the following:

Example documents illustrating compliance appear below.

Conforming examples

Examples that follow illustrate conforming election materials.  

Appendix C – Requirements for disclosures of board rating

This example is numbered for California but should be readily adaptable for any state.

Civil Code §5310 would be amended to require the annual policy statement include the Board’s certificate of rating disclosure. As a convenience, BCCAD may provide a webpage from which a certificate of rating disclosure may be generated and downloaded. (See specimen.)

Proposed amendment to Civil Code §5310

Section 5310 (a)(12) would be renumbered as 5310 (a)(13) and new 5310(a)(12) would become the following:

  1. The Board’s current COMPETENCE rating and explanation of its purpose and calculation formula, substantially as indicted in the following example specimen:

Appendix D – Required disclosures by associations

This example is for the state of California but should be adaptable for any state.

Information from the association already is required to be submitted to the Secretary of State pursuant to Civil Code §5405. Information also would be required by the BCCAD for purposes of tracking certification, continuing education credits and parameters used for calculating association ratings. For convenience of entry and to minimize burden, offices of the SOS and BCCAD would be encouraged to coordinate to minimize burden to information providers.

One option for this would be for the office of SOS to provide real-time API access enabling the BCCAD to search for community associations and to access an association’s data fields required for calculating its rating. With access to an association’s entity number as a key, storage of information not normally required by the SOS could be stored and maintained separately within the BCCADs own database. This option would provide insulation for SOS from any issues arising on the BCCAD end.

If the API provided by SOS includes the ability to update SOS information, associations would be able to maintain and keep their SOS information current through the BCCAD website without having to access the SOS site separately. (See database topology here.)

Information required to be disclosed to the Secretary of State

Currently in California, Civil Code §5405 requires every community association (Common Interest Development) to file an Information Statement with the Secretary of State.

Current SOS association record contents

Currently, the SOS association record includes the following:

  1. The name of the association.
  2. The street address of the business or corporate office of the association, if any.
  3. The street address of the association’s onsite office, if different from the street address of the business or corporate office, or if there is no onsite office, the street address of the responsible officer or managing agent of the association.
  4. The name, address, and either the daytime telephone number or e-mail address of the president of the association, other than the address, telephone number, or e-mail address of the association’s onsite office or managing agent.
  5. The name, street address, and daytime telephone number of the association’s managing agent, if any.
  6. The county, and, if in an incorporated area, the city in which the development is physically located. If the boundaries of the development are physically located in more than one county, each of the counties in which it is located.
  7. If the development is in an unincorporated area, the city closest in proximity to the development.
  8. The front street and nearest cross street of the physical location of the development.
  9. The type of common interest development managed by the association.
  10. The number of separate interests in the development.

The association must file an update Form SI-CID biennually in July. Information submitted via this form shall be subject to public inspection pursuant to the California Public Records Act with the exception of the president’s personal contact information, which is available only to Members of the Legislature and the Business, Transportation and Housing Agency, upon written request. Proposed legislation would add the BCCAD or equivalent authorized entity to this list.

Information required from individuals seeking certification

Association members seeking and maintaining certification would enter their information via the BCCAD website. Each participating member would be assigned a unique key number; this would never change as individuals may move among communities and/or partipate on more than one community association board.

The BCCAD database member record would contain identification and contact information as well as a table containing certification information and a table of continuing education points for maintaining certification.

Information required from associations for rating calculations

For the self-regulatory process to work efficiently and economically, information would be provided and updated by the stakeholders themselves — as for professions requiring licensing and certification for consumer protection under Business and Professions Code. An officer or agent designated by the board would post and certify information used for the association’s rating calculation via the BCCAD website. Most information would be posted once and thereafter form fields would be pre-filled, facilitating convenient updating.

Specific association information required is described under Determination of community association COMPETENCE rating.

Database topology

Figure 13: Database topology would include BCCAD-specific tables for tracking associations, member/director certifications, continuing education credits and approved educators. Tables would be linked to existing Secretary of State records through the SOS entity number. SOS would provide API access to BCCAD, providing administrative insulation.

Footnotes


  1. Sacks, Brianna; “Climate disasters make it harder to insure your home. Here’s what to know”; Washington Post; issue June 7, 2023;↩︎

  2. Foundation for Community Association Research, Community Associations Institute; FCAR Fact Book 2021, Sec. 3.1;↩︎

  3. Community Associations Institute (“CAI”) is the foremost nation-wide community association advocacy and educational institution, with 63 chapters in the US, Canada, the Middle East and South Africa; https://www.caionline.org↩︎

  4. Educational Community of Homeowners (“ECHO”) serves the California community association industry↩︎

  5. Florida Community Association Professionals (“FCAP”) serves the Florida community association industry↩︎

  6. Czajkowski, J., Young, M., Giammanco, I., Nielsen, M., Russo, E., Cope, A., Brandenburg, A., Groshong, L. (2020). Application of Wildfire Mitigation to Insured Property Exposure. CIPR Research Report. https://content.naic.org/sites/default/files/cipr_report_wildfire_mitigation.pdf]↩︎

  7. California Department of Insurance proposed legislation, press release September 7, 2022↩︎

  8. CallMatters; May 26, 2022, updated May 2, 2023; https://calmatters.org/economy/2022/05/fire-insurance-rules/↩︎

  9. Wikipedia; history of homeowners’ associations↩︎

  10. Foundation for Community Association Research, Community Associations Institute; FCAR Fact Book 2021, Sec. 3.1;↩︎

  11. Commerce Institute. “Reasons Why Businesses Fail”; 2022, commerceinstitute.com/business-failure-rate↩︎

  12. Wikipedia definition: Moral hazard is a situation where an economic actor has an incentive to increase its exposure to risk because it does not bear the full costs of that risk.↩︎

  13. Bayer, Steffen. “Business Dynamics: Systems Thinking and Modeling for a Complex World.” McGraw-Hill Education, January 1, 2000.↩︎

  14. The US Department of Education describes Competency Based Education as a preferred alternative to a traditional Carnegie-Unit based approach to learning in the modern age for a population already employed and without the flexibility of full-time student status.

    The program focuses less on accumulated hours in passive attendance or exposure to lectures and presentations, and more upon actual knowledge gleaned from experience and learning from any source, such as articles, classes, and online education programs.↩︎

  15. Substantive material is that which conveys information essential for instruction and about which exam questions will be provided. Specifically, word count of coursework or an article would not include material employed primarily for introductory or stylistic purposes.↩︎

  16. A prominent disclaimer would be necessary to help protect against alleged damage for a home purchase allegedly based upon a rating derived from misinformation provided by the association.↩︎

  17. Robert Browning, RS; Mitch Frumkin, PE, RS; Peter B. Miller, RS; Robert Nordlund, PE, RS; John Poehlmann, RS; and Ted Salgado, RS; “An Explanation of Reserve Study Standards–Based on the National Reserve Study Standards (NRSS)” Nov. 2019; p. 9 https://www.caionline.org/LearningCenter/credentials/Documents/NRSSClarificationArticles.pdf↩︎